Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5330e - Waiting for Lan Link to come Up

« on: March 08, 2018, 10:50:57 AM »

I have seen that before and sometimes cables and ports fix it, but now I have a phone that is doing it and I tried different cables, different ports, different switch, different everything. Could this be the phone as well? Anyone ever have this happen with the phone being the problem? Can a reset help?

Carlos

2

Non-Mitel Chatter / Wireless headset give out of range beeps when not out of range

« on: January 24, 2018, 03:19:49 PM »

I have noticed that I have had some of the Mitel branded DECT headsets start giving the out of range beeps, but even when they are a few inches from the phone. I have to pull the battery but then it starts again if I reconnect. I have just replaced them, but I thought I would see if there was something I can do. Does this mean the device is dead? This happens on various phone models, have 5330, 5340. They are connected to a 3300 MXIII

Anyone else see this. Sometimes if I can get it back into the pairing mode then I can re-pair it and then it works. Some of these are getting pretty old.

Thanks,

Carlos

3

Mitel MiVoice Business/MCD/3300 / Gigabit stand cable config

« on: September 18, 2015, 11:54:17 AM »

This could apply to other controllers as well, but I am using 3300s. We have many gigabit stands at our main location and they are all connected with a short cable from the back of the GB stand to the network port of the phone. Then the network cable (with POE) to the stand and another cable from the stand to the PC. We got a new patch of stands and when we plug them in the same configuration, the phone starts bouncing, powers on and off continuously.

If  I plug the POE network into the stand, the stand into the network port on the phone and the computer to the PC port on the phone, then it works. Did something change? Would plugging it in this way cause a problem?

Do you not use GB stands at all? Even on a XXXXe phone the PC will only connect at 100mbps, so what is the advantage of using the GB stands?

Thanks,
Carlos

Carlos

4

Mitel SX200, SX2000, and older SX platforms / SX200 vs 3300

« on: December 16, 2010, 02:30:34 PM »

I was not quite sure which forum to post this in, but I have some questions regarding the difference between these 2 systems. My VAR has not mentioned anything about the Sx200, most likely becasue they were an Inter-Tel shop before the merger and now only sell the 3300 line. So I guess my biggest question is what can I do with a 3300 that I cannot do with a SX200? And vice versa! Is the cost difference significant? I know the programming interface is different, but if I have some 3300 knowledge, can I learn the SX200?

Any input would be helpful.

Thanks,
Carlos Medina   

5

Mitel MiVoice Business/MCD/3300 / Re: ACD overflow and queue status

« on: August 13, 2010, 09:11:33 AM »

I had to delete the agent skill group in order to remove the specific group alert from the supervisors phone? It turns out that the alert button was for 793 which was not even in the path assignemt programming at all. It was just 792. The primary SG is 791. So I have removed all the agents from 792 and deleted 793. I have the specific group alert button on for 791 and I removed all overflow values for the acd path which is 258. I have not heard any complaints from the users, but I am not sure if the light is lighting now...Users is remote and I have not heard back from them...

Carlos

6

Mitel MiVoice Business/MCD/3300 / Re: ACD overflow and queue status

« on: August 11, 2010, 05:21:01 PM »

That gets me all the time with that and other buttons! 

Do I have to do that when they are logged out? I tried just deleting it, but I got the same error? I know with a MWI you have to clear the mailbox before you can delete the MWI.

Carlos

7

Mitel MiVoice Business/MCD/3300 / Re: ACD overflow and queue status

« on: August 11, 2010, 03:47:15 PM »

Ok I tried to change it to #791 and it is giving me an error stating "the following error was encountered: the directory number is an alert dn in the agent skill group assignemtn form" It will not let me save it.

Even when I try to change it back to #793 it gives me the same error???

Ok it let me cancel and then I was able to save it again with the #793, but not with #791 Does that make sense?

Carlos

8

Mitel MiVoice Business/MCD/3300 / Re: OCS outbound calls

« on: August 11, 2010, 03:37:53 PM »

With the help of Mitel support I was able to figure the problem out. It was what I was thinking with the SIP Peer PRofile assignent. I just had to think in reverse.

I had removed a 9* from the OCS SIP peer profile in order to add the 908* to the new Paetec SIP Peer Profile (SPP from now on)

I was trying to match the ext that the calls was coming from, but actually it wants the to match the number you are dialing. So that is why when I removed 9* it did not work, but internal ext that start with 1 did work. I did leave 1* in for the OCS SPP. I was able to put a 91* for the OCS SPP, but I think I am going to run into problems when our OCS users try to dial an ext at another site. Other sites start with 2, 3, 6, and others if I add more sites to our cluster. I guess I will have to be more specific with the ranges in each SPP assigned to the OCS or Paetec.

Hopes this helps someone out there. The only real problem was that I could not think to put 91* instead of 9*. Luckily the OCS server translates all numbers to 91(xxx)xxx-xxxx before dialing. That is the only way I could dial any (2xx)xxx-xxxx from any OCS phones. Becasue I have a DID range of (2xx)xxx-xxxx that is ringing in over SIP trunks.

Carlos

9

Mitel MiVoice Business/MCD/3300 / Re: ACD overflow and queue status

« on: August 11, 2010, 03:26:12 PM »

The end users are using PF client, but I guess they also want to see it on the phone in case they are not looking at the screen. We usually do both on the phone and PF, but problem with PF is that I do not have time to go in and configure all the alerst and pop ups and the users will not take time to do it either.

It is a specific group alert for #793 which is one of the overflow groups. That make no sense at all? or if there is an overflow group defined and all the agents are busy in the main skill group, does it mean that the queue status light will be illuminated?

I am going to change it to #791 which is the primary skill group for the path in question.

I think I am going to do away with all the overflow programming later tonight. I currently have the agents in both the primary skll group and the overflow. The primary SG is using skill levels.  What will it do first? Overflow or ring the lower skilled agents? I guess according to Chak it would ring the lower skilled level agents first until the overflow timers kicked in. We have the timers set pretty low. Well is 3mins low?

Thanks,
Carlos

10

Mitel MiVoice Business/MCD/3300 / OCS outbound calls

« on: August 10, 2010, 04:40:05 PM »

I reviewed some of the old OCS topics and I could not find this specific setup.

We are not using LBG, but have OCS using SIP to connect to our 3300 and using exchange for vmail. We have not rolled this out, but there are a few users i our IT group using it. The problem is that any external outbound call fails with a 404 not found being returned from the 3300. We can make ext to ext calls fine, but external outbound fails immediately. Inbound external calls work fine. These calls are coming in on a PRI.

I think I have an idea what the problem is. The most recent change to the system was that I removed some entries in the sip peer profile assignment form. When we first setup OCS the consultant we brought in to help added 1*, 2*, 3*, 4*, 5*, 6*, 7*, 8*, 9* to the SIP peer profile assng form entry for the OCS sip peer profile. Obviously this makes no sense since it is matching everything to the OCS. Since then I have added some VTN to our SIP trunks and in order for them to be authenticated I have to match them to our Paetec SIP Peer profile. So I have been removing some of the wildcard entries and adding specific area code entries for the sites I have added. So for one where the range of DIDs are in the 203 area code, I removed the 2* and created a seperate entry for the paetec sip peer with 203*. My inbound VTN on the SIP trunks work. If I remove this then it does not work.

I still have 1*, 3*, 6*, 484* in the SIP peer profile assignement for the OCS SIP peer. One ext is 11556 and they all start with 1. Maybe I am going down the wrong road.

Any ideas?

Carlos Medina

11

Mitel MiVoice Business/MCD/3300 / ACD overflow and queue status

« on: August 10, 2010, 04:19:56 PM »

Ok here is the situation. We have a overly complicated ACD where we have path 1 with 3 agents in agent group A and if they are busy, it will overflow to agent group b. Agent group b has 1 agent. If that agent is busy then it will overflow to agent group c, which also only has 2 agents.

Now the question from the end user is, "Why is the queue status light never on?" From what I can tell is that becasue it is never in queue in the main path, but overflowing to different groups. Does the light pertain to a specific agent skill group or does it pertain to the path?

I was thinking of just putting all users in one skill group and using skill levels to determine the priority of calls they get?

1 for regular agents who should answer most calls
10 for thier back up that will only answer calls when all the agents are busy
25 for the supervisor who will only get a call once everyone has a call

Then there will be an option to leave a vmail if everyone is busy.

Does this sound like a good plan? what are the pros and cons of doing it either way.

Carlos Medina

12

Mitel MiVoice Business/MCD/3300 / Re: 3300 with OCR 2007 R2 (RCC or SIP?)

« on: August 10, 2010, 03:56:18 PM »

We are on 4.0 and we arenot using the LBG. We would like to try it again and see what features it will enable in our environment. I agree about upgrading. I went thru many days where SIP was just not working. Lots of one way audio problems. Now all our outbound is via SIP trunks and I have not had any problems.

So defintely upgrade. Although I did hear some problems with the version right after 4.0 that might have had some problems with SIP. Maybe it was fixed with 4.1.x or something.

Carlos

13

Mitel Software Applications / Re: Mailbox Limitson Nupoint

« on: July 30, 2010, 01:05:34 PM »

How do you setup this mailbox list?

Here is some background info. We have a call director that provides callers with information on various subjects. Options 1 thru 6 lead to sub menu and provide a couple of options. One is to leave a message. The intent is that all the questions the callers have will be answered by the greeting played at different menu options. All of the submenus include the option to leave a message. We were using 1 mailbox, but it got full opn the first day. I have actually now created 7 mailboxes one for each of the sub menus plus the main menu.

I do not want to leave all 7 mailboxes out there, but unless I can have just 1 MB with at least 100-200 message limit I have to go with this option. The users then have to login to 7 different mailboxes to check for messages. I currently only have a MWI on several phones for the main MB.

Any ideas?

Also, I am trying to either automate the call director report, or give access to somone to view it and then reset it. How do you create users for your Nupoiint Admin screen?

Carlos "I promise I will break it" Medina

14

Mitel Software Applications / Mailbox Limitson Nupoint

« on: July 29, 2010, 09:04:42 PM »

I was trying to enable a mailbox to ve able to store more than 72 messages. The LCOS only lets me chnage it to anything below 73? What is up with that number. How does it determine that number. Any way around this?

Carlos Medina

15

Mitel Software Applications / Re: Are you a dealer? Customer? Other?

« on: July 29, 2010, 08:52:29 PM »

I am a customer and I think that if you partcipate that helps yourself and others. I try to contribute what I can, but as a customer I am limited to only my experience.

Carlos