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Mitel Software Applications / Re: Suppress Caller ID in nupoint playback?
« on: May 20, 2010, 11:17:20 AM »
Anyone? Anyone? Bueler? 
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Mitel Software Applications / Suppress Caller ID in nupoint playback?
« on: May 14, 2010, 02:33:49 PM »
Hi all, just looking to shut up the lady that repeats caller ID during message playback. Currently using Build: 14.0.1.7.01
Just looked through all 304 FCOS settings and am coming up with nothing that jumps out at me. I thought maybe it could be done through user options but again, nothing really there.
Any ideas? Thanks in advance!
Just looked through all 304 FCOS settings and am coming up with nothing that jumps out at me. I thought maybe it could be done through user options but again, nothing really there.
Any ideas? Thanks in advance!
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Mitel MiVoice Business/MCD/3300 / Re: Embedded Auto Attendant... wins again
« on: April 20, 2010, 11:22:17 AM »
I cant believe this Carlos guy who does he think he is? OK, he is my boss.
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Mitel MiVoice Business/MCD/3300 / Re: Embedded Auto Attendant... wins again
« on: April 19, 2010, 03:39:23 PM »
Thanks Ralph, we will be revisiting this issue over the next day or two. I will post the resuilts, thank you.
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Mitel MiVoice Business/MCD/3300 / Embedded Auto Attendant... wins again
« on: April 14, 2010, 11:32:11 AM »
Yikes. Embedded always throws me for a loop, so much easier in Nupoint...
I have two issues in two offices.
I have created the main greeting and included announcements to push 1 here... 2 there... It is my understanding that at this point, all you need is a Menu Node and program the extensions to their corresponding digits. How do you ensure that the options youve given in the main greeting correspond to the menu node, where is the connection?
One thing Ive noticed about that particular greeting is that incoming calls are directed to the recptionist. If no answer, the calls then go to the main greeting. How is this done? A main greeting really is not an answer point (in my mind!) I dont see how that could be programmed? There is no real extension for a main, where to route?
The reason I am asking about that piece is that I have another office that would like a human to pick up, if unavailable, then go to the main greeting. Exactly what I am seeing at the other office. Would love how to understand how it is happening so I can implement it in office 2.
As always, thanks!
I have two issues in two offices.
I have created the main greeting and included announcements to push 1 here... 2 there... It is my understanding that at this point, all you need is a Menu Node and program the extensions to their corresponding digits. How do you ensure that the options youve given in the main greeting correspond to the menu node, where is the connection?
One thing Ive noticed about that particular greeting is that incoming calls are directed to the recptionist. If no answer, the calls then go to the main greeting. How is this done? A main greeting really is not an answer point (in my mind!) I dont see how that could be programmed? There is no real extension for a main, where to route?
The reason I am asking about that piece is that I have another office that would like a human to pick up, if unavailable, then go to the main greeting. Exactly what I am seeing at the other office. Would love how to understand how it is happening so I can implement it in office 2.
As always, thanks!
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Mitel Software Applications / Re: Auto Attendant issue
« on: March 15, 2010, 03:59:54 PM »
One more question... and first off, thanks a million for taking the time!
11249 has no vm, It is simply an entry in speed dial. Once I added it in there it had a place to go.
Also, how would I point the "overflow to voicemail"?
Ill have to do this on a test basis as their call flow is live right now.
Oh one other thing. Since I have 11249 in speed dial, it wont let me create a ring group with 11249.
11249 has no vm, It is simply an entry in speed dial. Once I added it in there it had a place to go.
Also, how would I point the "overflow to voicemail"?
Ill have to do this on a test basis as their call flow is live right now.
Oh one other thing. Since I have 11249 in speed dial, it wont let me create a ring group with 11249.
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Mitel Software Applications / Re: Auto Attendant issue
« on: March 15, 2010, 02:53:23 PM »
I know how to update the call flow... thanks to this board!
OK here goes.
From the carrier we have a DID that is forwarded to one that is programmed on the 3300.
We'll call this one,
11249.
I have a speed dial set up so that if someone calls the rcf number it rings to 11249 then speed dial to 98110, which is the number for the call flow.
I need 11249 to ring to 11280, if no answer, then to 98110 call flow.
I have tried a simple call fwd on 11280's phone. But it will not fwd to 98110, it bombs out to the main answer point for the nupoint, where you can dial your extension, then your pw.
OK here goes.
From the carrier we have a DID that is forwarded to one that is programmed on the 3300.
We'll call this one,
11249.
I have a speed dial set up so that if someone calls the rcf number it rings to 11249 then speed dial to 98110, which is the number for the call flow.
I need 11249 to ring to 11280, if no answer, then to 98110 call flow.
I have tried a simple call fwd on 11280's phone. But it will not fwd to 98110, it bombs out to the main answer point for the nupoint, where you can dial your extension, then your pw.
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Mitel Software Applications / Re: Auto Attendant issue
« on: March 15, 2010, 12:09:18 PM »
Im looking at hunt groups now, but I do not see an overflow.
On your second point, that is how it is setup now. One thing that does not sit well with me is that the number of the call flow starts with a "9" (same as outside line). I can call the flow by dialing it or the speed dial associted with it so not sure if it really matters. As it stands now, everything is working fine, just need to insert a human and allow calls to go to flow if said human is not present.
On your second point, that is how it is setup now. One thing that does not sit well with me is that the number of the call flow starts with a "9" (same as outside line). I can call the flow by dialing it or the speed dial associted with it so not sure if it really matters. As it stands now, everything is working fine, just need to insert a human and allow calls to go to flow if said human is not present.
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Mitel Software Applications / Re: Auto Attendant issue
« on: March 15, 2010, 11:44:22 AM »
No doubt my presentation is the problem! Sorry!
OK So I built a whole new setup to test your solution and it almost works, getting excited!
So I created a new ring group entirely. I made the overflow point the number for the call flow on nupoint. And made a phone near me be a member of the group. I didnt want to test on a live number.
So I dial the number of the ring group, it rings on the member's phone... but it does not overflow to the call flow, it overflows to the vm server where I would have to put in my mailbox number to check my messages.
OK So I built a whole new setup to test your solution and it almost works, getting excited!
So I created a new ring group entirely. I made the overflow point the number for the call flow on nupoint. And made a phone near me be a member of the group. I didnt want to test on a live number.
So I dial the number of the ring group, it rings on the member's phone... but it does not overflow to the call flow, it overflows to the vm server where I would have to put in my mailbox number to check my messages.
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Mitel Software Applications / Auto Attendant issue
« on: March 15, 2010, 10:37:40 AM »
Mernin all'
I have setup an AutoAttendant using Nupoint connected to 3300. Its a bit of a long protracted story but our initial setup is just a temporary fix until we gain ownership of the DID. We have a temporary forward setup to one users DID. After the call flow was built, the user said they wanted the option for a human have the chance to pick up first. Wondering the best way to do this.
At first I thought I could use DND as a quick way for them to get up and walk out. When the phone is on DND, it could route to the call flow using call rerouting first alternative. Wont work. Then I thought call forwarding, wont work. I cannot call forward to a mailbox on nupoint. I can however call fwd to an actual extension on the 3300. I am missing a step in here somewhere. Going through COS settings now. Call FWD and DND are all enabled on the 3300. I have a simple speed dial setup. When someone calls a DID, we set up a remote call fwd to a DID programmed on the 3300.
I suspect it needs to be an actual extension, but I am unclear the best way to make this connection. I know this is a great place to meet with the minds so let me know if you have a light bulb over your head!! Thanks all!
I have setup an AutoAttendant using Nupoint connected to 3300. Its a bit of a long protracted story but our initial setup is just a temporary fix until we gain ownership of the DID. We have a temporary forward setup to one users DID. After the call flow was built, the user said they wanted the option for a human have the chance to pick up first. Wondering the best way to do this.
At first I thought I could use DND as a quick way for them to get up and walk out. When the phone is on DND, it could route to the call flow using call rerouting first alternative. Wont work. Then I thought call forwarding, wont work. I cannot call forward to a mailbox on nupoint. I can however call fwd to an actual extension on the 3300. I am missing a step in here somewhere. Going through COS settings now. Call FWD and DND are all enabled on the 3300. I have a simple speed dial setup. When someone calls a DID, we set up a remote call fwd to a DID programmed on the 3300.
I suspect it needs to be an actual extension, but I am unclear the best way to make this connection. I know this is a great place to meet with the minds so let me know if you have a light bulb over your head!! Thanks all!
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Mitel Software Applications / Re: NuPoint Call flow wont work
« on: March 01, 2010, 01:42:48 PM »
Worked! Thanks a million! 
Now I have something to do for the afternoon (rerecord).
We only had the main greeting and it seemed to have wiped out that recording. Not a big deal as we stopped right there.
Now I have something to do for the afternoon (rerecord).We only had the main greeting and it seemed to have wiped out that recording. Not a big deal as we stopped right there.
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Mitel Software Applications / Re: NuPoint Call flow wont work
« on: March 01, 2010, 10:32:12 AM »
Have to bump this one. I have created many a call flow. But there is one aspect that has always eluded me. There is a process that runs overnight that enables newly created call flows. So I can create one, it just wont work until I get in the following morning. Does anyone know the command? In putty?
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Mitel Software Applications / Re: Surpressing a name in nupoint DBM directory
« on: February 19, 2009, 10:42:26 PM »
Id appreciate that. I'll update as well. I just found out that due to the economic downturn, they are yanking my training dollars for the year. Needless to say, I think you'll be seeing alot more of me!
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Mitel Software Applications / Re: Surpressing a name in nupoint DBM directory
« on: February 19, 2009, 04:50:54 PM »
Ugh... I hate it when I overlook the simplest thing. Worked fine. I'll talk to my rep about why the COS settings didnt work. FYI, I tested all of this on my vm account. Upon adding my name back in, I still cannot be dialed by name... this isnt the worst thing that could happen 
But I have to figure out why this wont work, thanks a million
But I have to figure out why this wont work, thanks a million
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Mitel Software Applications / Surpressing a name in nupoint DBM directory
« on: February 19, 2009, 03:08:09 PM »
Well we have had our nupoint up for about 8 months and someone realized that our CEO is listed in there *shudder*
Ive set up a new fcos and assigned it to myself. Option 92 is "list in dial by name" Ive unchecked it and still I show up in the directory. So with GCOS, you are not given a description just numbers, so for giggles I also set up a new one and unchecked 92, no idea what 92 does. What have I missed?
Ive set up a new fcos and assigned it to myself. Option 92 is "list in dial by name" Ive unchecked it and still I show up in the directory. So with GCOS, you are not given a description just numbers, so for giggles I also set up a new one and unchecked 92, no idea what 92 does. What have I missed?
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