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Messages - Lizc

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Contact Center Mgmt internal Chat
« on: September 15, 2009, 04:55:20 PM »
Well we dont have a firewall internally, which is how we are using this app.
But that did make me think about  3300 being located at our data center in a remote location. I'll find the port to open for that and see if that solves it.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Contact Center Mgmt internal Chat
« on: September 15, 2009, 01:44:48 PM »
Well I'm still battling this IM issue. Seems my agents that have CCM Component pack installed, appear as online in the Chat. But when you attempt to send anyone a IM, it responds that the agent is offline... Any other advice I'd appreciate it.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Contact Center Mgmt internal Chat
« on: September 14, 2009, 09:35:42 PM »
Well I'll be damned... All day that icon has been grey and unclickable. I went through an made sure all employee ids in prarire fyre had a nickname and email address. Now I see at least some of the agents. I'll keep working on the others. Thanks for the help :)

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Contact Center Mgmt internal Chat
« on: September 14, 2009, 04:45:46 PM »
Yes, on mine as well. I dont recall a add-in for chat though.

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Mitel MiVoice Business/MCD/3300 / Mitel Contact Center Mgmt internal Chat
« on: September 14, 2009, 03:41:21 PM »
Ok this might seem like a lame question for all you hard core telecom guys.
Currently I manage a call center that runs a Mitel 3300, with Contact center management real time ACD call que reporting. I was told that all internal agents should be able to install and use a internal ( not external accesiable, I know that needs licensing) chat function in the CCM tool. I'm not have a lot of luck cnfiguring this either in the CCM or in Praire Fyre? Any Ideas.... I'm waiting a ll call back from our Mitel rep, but sometimes that takes a while.

Thanks Liz

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Mitel MiVoice Business/MCD/3300 / Re: Setting up remote agents - Newbie Here Sorry
« on: May 11, 2009, 12:30:25 PM »
ahh.. Ok. Surrently we only have 1 3300 installed, but will soon install a backup 3300 at our primary data center. I'll talk to the vendor guy about it when we get to that point.
You have been a great help. Thanks Liz

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Mitel MiVoice Business/MCD/3300 / Re: Setting up remote agents - Newbie Here Sorry
« on: May 11, 2009, 10:21:13 AM »
Thanks Ralph. I talked to the guy that we bought all our phone systems from, and he explained that I'm not really looking for remote agent/group setup, but that I need to setup our Teleworker server.. So I'm on to figuring out the Teleworker setup
I am curious about the OPS Mgr you are using, I'll try to see if I can find access to that.
I love taking on new, unknown tasks :)

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Mitel MiVoice Business/MCD/3300 / Re: ACD Supervisor extension Programming‏
« on: May 11, 2009, 10:10:41 AM »
Great Info. Thanks. I'll keep ring groups in mind for future. I like the ringing the sups phones regardless of their ACD status.
Liz

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Mitel MiVoice Business/MCD/3300 / Re: ACD Supervisor extension Programming‏
« on: May 06, 2009, 12:13:27 PM »
Thanks a Million Ralph.. That worked perfectly.
Liz

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Mitel MiVoice Business/MCD/3300 / Re: Setting up remote agents - Newbie Here Sorry
« on: May 06, 2009, 11:06:17 AM »
Well I think I need both. I have a few agents that need to work remotely and receive ACD calls. As well I have a new client who will need to have their own remote group.
humm Enterprise or opsManger...  I think I'm not sure. I manage everything for the 3300 through the System admin interface and the Nu-Point msg interface.

Liz

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Mitel MiVoice Business/MCD/3300 / Re: ACD Supervisor extension Programming‏
« on: May 05, 2009, 12:41:31 PM »
I have a followup question if someone can help.
In my call center, we have 420,425,430 phones.  The phones have a Request for Help feature. This sends a distinct ring to a supervisor extension, so the agent is asking the sup to start monitoring the call. The problem I have is I cant seem to get the request for help to route to a supervisor ACD group ( or path # ) . It only seems to work to the sups direct extension. Thats a bit of an issue, as I have multiple sups and I dont want the agents to have to know which sup is available. I want it to ring to a group of qued sups
Liz

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Mitel MiVoice Business/MCD/3300 / Setting up remote agents - Newbie Here Sorry
« on: May 05, 2009, 12:18:49 PM »
Can anyone direct me to a step by step source for setting up a remote agent / group. I love Mitels 3300 Help files, but I'm not having any luck with some little things.  I seem to have all these small  little issues that I cant resolve. Setting up a remote agent/ group is one of them.
I'm going to trying serach for answers to the other issues before posting them :)

Anyhelp is appreciated :)
Liz

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