Messages

1

Mitel MiVoice Business/MCD/3300 / Re: External Forward Ringback

« on: June 09, 2011, 11:52:59 PM »

made some progress.

if the analog station has a 1st/2nd alt reroute assigned, in my case VM, it seems to be effected by the reroute timer in System Options.

i dont understand why if a phone is FWD Always using night 1/2 why the 1st/2nd Alts would come into play.  kind of defeats the purpose of a fwd always?

2

Mitel MiVoice Business/MCD/3300 / External Forward Ringback

« on: June 09, 2011, 10:27:51 PM »

Scenario:

Call rings into an Analog Station via a System Speed Call.  Analog is controlled by Night Service and FWD's all calls to a another Speed Call that points to an 800 number.  Calls are being recalled on a no answer after approx 17 seconds to the Auto Att. 

I have adjusted a bunch of timers for No Answer Recall, No Answer Forward, etc etc on the Trunk, Station, VM and other CoS's.  I can manipulate transfer timers ok when manually transfering or FWD, but the exact scenario above I cannot locate where the recall is being controlled.  I tested SIP in and SIP back out, as well as PRI in and PRI back out with same results.



I'm missing a timer somewhere, thanks for any input.