Messages

1

Mitel MiVoice Business/MCD/3300 / ACD Calls

« on: September 28, 2011, 03:02:14 PM »

I have an ACD path with two agents logged into it.

A call comes in and rings on the first agent. The agent isn't at their desk and, as described by their COS, the agent is logged out of the queue after 16 seconds. The call then bounces to the second agent. Now, as the call is ringing on agent number two, agent number one logs back on.
After 16 seconds, should the call not log out agent number two and the bounce back to the first agent?
Or, because the timer has already passed by the time the agent logs back in, does the call remain ringing on the second agent?

2

Mitel MiVoice Business/MCD/3300 / Re: Screens

« on: June 24, 2011, 03:43:37 PM »

I've found Mitel parts like this on eBay before. Mine was for 4000 series.

3

Mitel MiVoice Business/MCD/3300 / Re: Break out of RAD into Voicemail

« on: June 23, 2011, 03:24:43 PM »

There's a more complete page in the help section.

In Help, go to "System Features", "Features D to G", the title is "Dial Out of an ACD Queue"

Hope this helps.

JWK

4

Mitel MiVoice Business/MCD/3300 / Re: Break out of RAD into Voicemail

« on: June 23, 2011, 03:18:28 PM »

This is from the Help section, on the ACD Paths page in the 3300.

Recording n: Path Interflow Dialing List
 Leave blank, or enter a number from 1 to 32.

Blank: Digits dialed during this recording and up to the start of the next one are ignored unless a previous recording offered dial-out access and the receiver has not been released. In the latter case, any digit pressed is processed as programmed against the most recent earlier

recording which offered dial out capability.

1-32: Index to an instance of the ACD Path Interflow Dialing Lists form.
 

5

Mitel MiVoice Business/MCD/3300 / Re: Blocking an incoming number.

« on: June 23, 2011, 03:06:43 PM »

Thanks. That was a lot easier and quicker than I thought it would be.

6

Mitel MiVoice Business/MCD/3300 / Blocking an incoming number.

« on: June 23, 2011, 02:30:33 PM »

How do I block an incoming number?
I've noticed a few posts saying the 3300 can't do it, but I have the 6160 on my system as well.
I'm not too familiar with the 6160 though.

Can anyone help me?