Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 20, 2011, 10:15:19 AM »

I am using CX II

2

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 18, 2011, 07:54:31 AM »

yes..it works..thanks a lot

3

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 16, 2011, 11:30:44 AM »

Btw, the 3300 controller version 10.2.0.26_2, MCD release 4.2

4

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 16, 2011, 11:14:44 AM »

I found out that 2 external and 1 internal conference can't work. The first external call can't be included in the conference.

Only 2 internal and 1 external conference can work.

Is this because of the 'DSP status' alarm on resource failed?

5

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 15, 2011, 11:27:43 AM »

If the system don't use any compression facility, is it alright to leave the 'DSP status' alarm alone?

I agree it could be DSP resource limited because it use 'embedded DSP' and compression license need additional DSP module.

6

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 14, 2011, 10:41:14 AM »

Yes, the license option state I got 8 unit of MCD E2T/GW compression license. What is compression license for?

How to solve this problem? Because of DSP resource limited?

Please help?

7

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 13, 2011, 10:38:02 AM »

I open up my 3300 controller cover and found no DSP module installed inside. Do I need to install one? what difference between DSP or DSP2?

Surprisingly, when I first use visual voicemail to play message, it works. After a few hours, it start to give this problem of can't play voice message.

Playing or listening to VOICE-guided voicemail no problem if I lift up my handset or use handsfree to dial the voice mail hunt group.

I will check my ICP 3300 software version & get back to you all.

8

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 13, 2011, 10:10:41 AM »

I used 4 voice mail ports.

9

Mitel MiVoice Business/MCD/3300 / Re: Ip phone 5340 visual voicemail can't play message

« on: June 12, 2011, 08:50:02 PM »

Hi bobcheese,

I am using the message button as 'open voicemail application'.

I can login to the voice mail visually, can see voice message deposited by callers, can delete, can redirect,but the only thing is can't press 'play'.

It shows 'can't play message due to a system error'.

At the same time, I have an alarm 'DSP status' which can't be clear even though I rebooted the controller 3300.

Btw, is the alarm 'DSP status' affect the visual voicemail 'play' function?

10

Mitel MiVoice Business/MCD/3300 / Ip phone 5340 visual voicemail can't play message

« on: June 12, 2011, 12:14:09 PM »

Hi, anyone know why IP 5340 visual voicemail can't play message? It shows ' message can't play due to an error in the system'. No problem with redirecting, save or discard the message. Only problem it refuse to play.

Only can retrieve voice message manually via dialling the voice mail group (voice guided)