Messages

1

Mitel MiVoice Business/MCD/3300 / Re: "muffled/hollow" sound on sets at remote site.

« on: June 24, 2011, 11:03:01 AM »

Its external calls only, both incoming and outgoing and it happens on almost every call. I've noticed that the 8 compression licenses are purchased but not in use. I'm leaning more towards a PRI problem, as this is the only site reporting a voice quality issue.

2

Mitel MiVoice Business/MCD/3300 / Re: "muffled/hollow" sound on sets at remote site.

« on: June 24, 2011, 09:56:17 AM »

Yes I believe so. I have the standard 8 compression licenses. It seems to be happening intermitently on both incoming and outgoing calls. I've got a DSP status minor alarm on my 3 other remote CXiII's as well but none of them are having this voice quality issue. I'm not too sure on where to go from here?

3

Mitel MiVoice Business/MCD/3300 / "muffled/hollow" sound on sets at remote site.

« on: June 22, 2011, 09:00:56 AM »

Im having an audio issue in which the customer's set produces a "muffled/hollow" sound. Its at a remote site that has a CXiII controller. Any help would be greatly appreciated.

4

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP Console - One way audio

« on: June 09, 2011, 12:26:15 PM »

There is no firewall between sites. All communication is being allowed.

5

Mitel MiVoice Business/MCD/3300 / 5550 IP Console - One way audio

« on: June 09, 2011, 10:11:26 AM »

I'm having an issue with my 5550 ip Console. When I make a call from the console at our main site (3300 MxE) to a remote branch (CxiII) I only get one-way audio. The remote site can't hear me at all yet i can hear them. Any suggestions?

6

Mitel Software Applications / UCA Client - Request Playback Call

« on: June 08, 2011, 11:29:08 AM »

I'm having an issue with my UCA desktop client. In the visual voicemail screen I'm able to playback vm messages through the PC speakers. However, when I press the Request Playback Call button it seems to go off hook but doesn't actually call the specified set. Any Suggestions?