1
MiVoice Office 250/Mitel 5000 / Re: Record A Call using SIP Phones
« on: July 15, 2015, 07:58:22 AM »
Its not a supported feature
News:
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2
MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 MBG/SRC for Call recorders
« on: July 15, 2015, 07:56:09 AM »
SRC not supported on the MiVO 250
3
MiVoice Office 250/Mitel 5000 / Re: Mitel 5624 SIP WiFi Phone
« on: July 15, 2015, 07:55:42 AM »
5624 is not supported on the MiVO 250
4
Mitel MiVoice Business/MCD/3300 / Re: Using History to Call Back Results in Invalid
« on: March 19, 2014, 07:47:54 AM »
from the MCD 6.0 bulletin......
AUTOMATIC OUTGOING CALL PREFIX FOR CALL HISTORY
This DCR brings consistency to the higher-end display set's Call History Application in line with the basic version found on the 5312 & 5324 sets. This new feature will automatically insert the outgoing call prefix into the dialling string
AUTOMATIC OUTGOING CALL PREFIX FOR CALL HISTORY
This DCR brings consistency to the higher-end display set's Call History Application in line with the basic version found on the 5312 & 5324 sets. This new feature will automatically insert the outgoing call prefix into the dialling string
5
Mitel Software Applications / Re: Mitel CSM Installation Issues
« on: October 10, 2013, 04:02:10 PM »
Here you go
6
MiVoice Office 250/Mitel 5000 / Re: Add Direct Dial In For Mitel 5000
« on: October 10, 2013, 03:59:34 PM »
call routing tables, simply enter the DDI digits and the destination ext number
7
MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 v6.0
« on: May 30, 2013, 11:33:56 AM »
being released in June, mid call features will follow later on
8
MiVoice Office 250/Mitel 5000 / Re: recall to extension but can't get voicemail to answer?
« on: May 08, 2013, 03:41:57 PM »
set up a system forwarding path to have the second ext as the first point in the path, and the CRA that has a timeout to the second ext's mailbox as the second point in the path. Then simply apply the forwarding path to the first ext. Play around with system forward advance timer to get it working as per you needs
9
Mitel Software Applications / Re: UCA Client 5.1.33 and outlook integration
« on: May 03, 2013, 02:54:54 PM »
According to admin guide 2003, 2007 and 2010 (32 bit and 64 bit)
10
Mitel Software Applications / Re: Mitel UCA Download?
« on: May 03, 2013, 02:43:10 PM »
There is no client for MAC, all you can use is the web
11
MiVoice Office 250/Mitel 5000 / Re: Call recording...options with 5000 system?
« on: May 03, 2013, 02:38:53 PM »
Take a look at Oaisys, they are used most of the time in North America on the 5000
12
MiVoice Office 250/Mitel 5000 / Re: Setting up ACD on a phone so the agent doesn't need to enter agent id
« on: February 07, 2013, 03:01:53 PM »
DND ON has it spot on
13
MiVoice Office 250/Mitel 5000 / Re: Disable "RING IC ALWAYS" Feature?
« on: February 07, 2013, 02:57:56 PM »
If you want phones to ring for inbound internal call instead of "splash" onto handsfree, you need to have Ring Intecom Always ON for everyone and Handsfree OFF for everyone. This feature has been around for ages and this will fix it
14
Mitel MiVoice Business/MCD/3300 / Re: 3300 ACD question
« on: December 19, 2012, 03:50:48 PM »
From MCD 4.0 Bulletin.....
ACD Group Status - Present/Absent
This new capability allows agents to possess an Agent Id that is programmed into multiple agent skill groups (up to 16 on the 3300 MXe II Controller, and 30 on the 3300 MXe server), and permits them or their supervisor to toggle in/out of any of their groups "on the fly" either from their phone using a Feature Access Key (FAK) programmed on their set or using Feature Access Codes (FAC) or via CTI control using the Mitel Interactive Contact Center application.
The agent’s ACD Hot Desk prime line remains in service while they are logged in as an ACD Hot Desk user, even if they are not "present" in any of their ACD groups and are therefore not receiving ACD calls. The key benefit of this new feature is that it eliminates the need for individual agents to possess multiple agent IDs when required to change the mix of groups they are active/inactive in throughout their shift.
ACD Group Status - Present/Absent
This new capability allows agents to possess an Agent Id that is programmed into multiple agent skill groups (up to 16 on the 3300 MXe II Controller, and 30 on the 3300 MXe server), and permits them or their supervisor to toggle in/out of any of their groups "on the fly" either from their phone using a Feature Access Key (FAK) programmed on their set or using Feature Access Codes (FAC) or via CTI control using the Mitel Interactive Contact Center application.
The agent’s ACD Hot Desk prime line remains in service while they are logged in as an ACD Hot Desk user, even if they are not "present" in any of their ACD groups and are therefore not receiving ACD calls. The key benefit of this new feature is that it eliminates the need for individual agents to possess multiple agent IDs when required to change the mix of groups they are active/inactive in throughout their shift.
15
Mitel Software Applications / Re: Mitel UCA - Opportunity
« on: September 14, 2012, 04:05:33 PM »
Mattmayn - softphone for mobile devices is on the way