Messages

1

Mitel Software Applications / NuPoint UM to O365 Issues

« on: Yesterday at 03:28:07 PM »

Are there any known issues with the NuPoint and O365?
Our system has stopped UM integration. Voicemails are no longer being sent to emails.
Wireshark shows it connecting and then dropping as soon as it connects.  It never gets to the point of trying to authenticate.
We

2

Mitel MiVoice Business/MCD/3300 / MOVED: Password Length Limitation on MiVoice Business 5000

« on: May 16, 2025, 06:46:12 AM »

This topic has been moved to MiVoice Office 250/Mitel 5000.

https://mitelforums.com/forum/index.php?topic=15459.0

3

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 15, 2025, 04:27:18 PM »

If you want it to go into mailbox 1112, be sure that the call queues to it for at least 1 second.

Ralph

4

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 15, 2025, 07:06:58 AM »

You can try this as an experiment:
Assign a phone the same COS as your VM ports.
Create a new VM hunt group and put the phone in it.
Use the hunt group as the target for your "Press 1".
See what comes up on the display. 
That should tell you what mailbox it's actually trying to go to.

Ralph

5

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« on: May 14, 2025, 04:02:31 PM »

The message is going to go into the last path it actually queued to.
So pressing 1 is probably sending you to a mailbox that it thinks is the number for the overflow path.

Ralph

6

Mitel Software Applications / Re: Nupoint Voicemail to Email Failure

« on: May 07, 2025, 07:33:48 PM »

We found the problem.
IN O365 there is an access token that's only good for 1 year.  Creating a new one resolved the problem.

Ralph

7

Mitel Software Applications / Nupoint Voicemail to Email Failure

« on: May 07, 2025, 04:57:03 PM »

Our Nupoint was working fine with O365 but has not stopped.
Our firewall engineer sees that it looks like it ~should~ be working but our email engineer never sees an attempt at sending.
The mailbox itself says the last time it was logged into was Feb 21, 2025 but the user who pointed out the problem received his last VM to email in April.
Are there logs that I can look at that might give me a clue?
Do you have any other suggestions as to what I might look at?

Ralph

8

Mitel MiVoice Business/MCD/3300 / Re: How to Block Incoming Calls Based on Caller ID - Mitel 3300

« on: May 07, 2025, 08:09:06 AM »

I think this method stopped working in the MBG a few releases ago. 
If someone can still do this in this way, I'd be curious to know.

Ralph

9

Introduction and Announcements / MOVED: Adjusting the Display Contrast and Brightness on 5320e from washout

« on: May 03, 2025, 07:02:39 AM »

This topic has been moved to Mitel MiVoice Business/MCD/3300.

https://mitelforums.com/forum/index.php?topic=15440.0

10

Mitel MiVoice Business/MCD/3300 / Re: Migration tool faults

« on: April 12, 2025, 02:40:18 PM »

I think the problem with it only posting half the post has to do with the preview.
At the moment there isn't a fix for it.
If you post it without using preview it works OK.  If you need to correct something then the edit feature also works OK.

Ralph

11

Mitel MiVoice Business/MCD/3300 / Re: Mitel DHCP Option 125 using Cisco Layer 3 Switch - Configuration

« on: April 09, 2025, 09:32:45 AM »

Thank you for that! Great detail.

Here's a (untested) python script that should make it easier.

def mitel_option125_hex(mvb_ip, vlan_id):
    """
    Generate the hexadecimal string for Mitel DHCP Option 125 configuration.

    Parameters:
    mvb_ip (str): IP address of the MiVoice Business server.
    vlan_id (int): VLAN ID.

    Returns:
    str: Formatted hexadecimal string for Cisco configuration.
    """
    # Construct the ASCII string
    ascii_string = f"id:ipphone.mitel.com;sw_tftp={mvb_ip};call_srv={mvb_ip};vlan={vlan_id}"

    # Convert ASCII string to hexadecimal
    hex_string = ascii_string.encode('utf-8').hex()

    # Add the Mitel vendor ID (0000040362) to the beginning of the hex string
    mitel_vendor_id = "0000040362"
    combined_hex = mitel_vendor_id + hex_string

    # Format the hex string with periods every 4 characters
    formatted_hex = '.'.join(combined_hex[i:i+4] for i in range(0, len(combined_hex), 4))

    return formatted_hex

# Example usage:
mvb_ip = "10.2.5.148"  # Replace with your MiVB server IP
vlan_id = 12           # Replace with your VLAN ID
option125_hex = mitel_option125_hex(mvb_ip, vlan_id)
print("option 125 hex", option125_hex)

Usage:

ip dhcp pool Voice
network 10.6.76.0 255.255.252.0
default-router 10.6.76.1
dns-server 10.2.5.10 10.2.5.20 10.2.5.30
option 125 hex 0000.0403.6269.643a.6970.7068.6f6e.652e.6d69.7465 .6c2e.636f.6d3b.7377.5f74.6674.703d.3130.2e32.2e3 5.2e31.3438.3b63.616c.6c5f.7372.763d.3130.2e32.2e 35.2e31.3438.3b76.6c61.6e3d.3132

Ralph

12

Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2

« on: March 31, 2025, 03:16:02 PM »

I looked it up in the feature matrix.
The answer is "No."

Ralph

13

Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2

« on: March 31, 2025, 03:07:02 PM »

I've never used that device but it looks like it's a SIP phone.  In that case, unless you have access to an admin page on the phone itself, I don't think you'll be able to use it as a hotline.

Ralph

14

Mitel MiVoice Business/MCD/3300 / Re: sip password and user pin columns contain *****

« on: March 05, 2025, 09:21:53 AM »

You can't get or see the passwords.  All you can do is reset them.

Ralph

15

Mitel MiVoice Business/MCD/3300 / Re: external forward from autoattendant

« on: February 22, 2025, 01:59:22 PM »

johnp
can you explain how I determine what COS voicemail is using.
I feel like i'm missing a step

Call voicemail internally. See what extension answers.
Then go to the Station Service Assignment form and look it up. 
Then  you can check COS.  You may also need to check the COS of the trunk. You'll find that in the Trunk Attributes form.

But be careful with what you open up. Every time you remove a layer of security you increase the opportunity to be hacked.

Ralph