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Messages - ralph

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1
Mitel MiVoice Business/MCD/3300 / what are SMH History logs?
« on: January 12, 2026, 12:29:39 PM »
I've never seen these logs before. They're saved in /vmail.
I don't know how I would have enabled them but they seem to be creating new files every 45 minutes or so.
I rebooted the system to see if I could turn them off but it survived the reboot.

[EDIT] Here's the name of one of the files: SMH_Log_30ae542c_20260112_094903.txt  [/EDIT]

Here's a sample of the 1st part of one of the files:
Code: [Select]
g_SMH_History = 1

                               CCC                             SMH                             SSM

30ae542c 00000000 15:48:43.500  |                               |<----------- START ------------|

30ae542c 00000000 15:48:43.500  |                               |--------- START_ACK ---------->|

30ae542c 2df66818 15:48:43.500  |                               |<--------- REQ_OFFER ----------|

30ae542c 2df66818 15:48:43.500  |                               |                               |  ## State SMH_MAIN_FSM_SR ## SMH_SR_FSM_IN

30ae542c 00000000 15:48:43.510  |---------- OPEN_RX ----------->|                               |

30ae542c 2df66818 15:48:43.510  |                               |                               |  ## State SMH_MAIN_FSM_SR ## SMH_SR_FSM_IN_OPRx

30ae542c 2df66818 15:48:43.520  |                               |<------- IN_CALL_200_OK -------|

30ae542c 2df66818 15:48:44.220  |                               |<-                             |

30ae542c 2df66818 15:48:44.220  |                               |   )  TIMEOUT_REQ_OFFER        |

30ae542c 2df66818 15:48:44.220  |                               |<-                             |

30ae542c 2df66818 15:48:44.220  |                               |---------- OFFER_SR ---------->|

2
Mitel MiVoice Business/MCD/3300 / Re: Toll fraud help
« on: October 18, 2025, 04:50:05 PM »
If I remember correctly, a long time ago when I had a similar problem, I set the auto attendant to forward to an ACD path that disconnected the call after 1 second.  So the caller experience was something like this:
 >> greeting plays
>> caller doesn't press anything.
>> call is transferred to ADC path and is disconnected.


Ralph

3
Mitel MiVoice Business/MCD/3300 / Re: How can I see what number an extension is trying to dial
« on: August 27, 2025, 08:33:40 PM »
I suppose you could do something by trial and error.
If you were to create an ARS digits dialed plan of 1 + 3 digits to follow and route it out the same trunks as your normal calls it would generate an SMDR record.
You may have to do 2+3, 3+3, etc. until you actually find what it's doing.

Ralph

4
Mitel MiVoice Business/MCD/3300 / Re: Intermittent One-Way Audio
« on: August 26, 2025, 08:54:01 AM »
which side can hear?

Ralph

5
Mitel MiVoice Business/MCD/3300 / Re: 6930 IP Phone has all RED lights
« on: August 21, 2025, 02:39:00 PM »
Do a "LOC Fe Num <extension on key>" and see if it shows anything.
Same for "LCO fe ext <phone extension."

Ralph

6
Mitel Software Applications / Re: Micollab Reports
« on: August 19, 2025, 09:45:18 AM »
Maybe from a telnet console session.
Each mailbox will show the last time it was logged into. 

Ralph

7
Mitel MiVoice Business/MCD/3300 / Re: MiVB-EX Remote Retrieve Call Held by Generic SIP or Analog-FXS not working
« on: July 26, 2025, 09:05:33 PM »
I believe, if I remember correctly, a single flash is a soft hold. Basically it's a transfer hold. 
Do a single flash then the FAC.  That should put it in a hard hold.

Ralph

8
Mitel MiVoice Business/MCD/3300 / Re: MiVB-EX Remote Retrieve Call Held by Generic SIP or Analog-FXS not working
« on: July 25, 2025, 06:45:55 AM »
It's been a long time since I've had to deal with this but if I remember correctly, the analog device had to use a FAC code to actually put the call on hold so it was retrievable. 

Ralph

9
Mitel SX200, SX2000, and older SX platforms / Re: Mitel SX-200 ICP Randomly Dialing 911
« on: July 14, 2025, 03:18:06 PM »
Quote from: johnp on July 14, 2025, 01:52:47 PM
This is usually a bad ons port relay issue
Ah!  So flagging the port as bad and moving the room to a new port should resolve the issue.
Good to know.

Ralph

10
Mitel SX200, SX2000, and older SX platforms / Re: Mitel SX-200 ICP Randomly Dialing 911
« on: July 14, 2025, 12:19:01 PM »
I would bet it's the phone itself.
Have you tried swapping it out?

Ralph

11
Mitel MiVoice Business/MCD/3300 / Re: One Way Audio Problem
« on: July 10, 2025, 08:06:31 PM »
In my experience one way audio is almost always a network issue.
If you're doing SIP then you should be using a teleworker gateway for a SIP proxy.
The TW gateway needs to be aware of all networks any phone will be installed on and how to route to them.
You should be able to ping the phone from the gateway and from an PC on the network that's having the problem to the gateway. 
If you're not using a TW gateway then you're SIP provider has to know how to reach all the networks.
One of the worst customers I had refused to buy a TW server. They would constantly have trouble because the SIP provider would lose the routing to a network they had.  They'd call me to complain and I'd tell them to contact the carrier and have them fix the routing again.

Having said that, I did have and issue one time where the subnet mask was wrong in the DHCP server. Half of the phones had no problem and the other half had one way audio.

Ralph

12
Introduction and Announcements / New Owner for MitelForums.com !!!
« on: July 03, 2025, 07:01:26 PM »
I'm very pleased to announce that MitelForums.com has officially transitioned to new ownership.

Congratulations to Tech Electronics, a long-time member and valued contributor to the community.

Throughout the years, Tech Electronics has consistently demonstrated deep knowledge, a collaborative spirit, and a willingness to help others - qualities that make him an ideal steward for the forum's future.

Please join me in congratulating him on this new chapter.

Importantly, the forum will remain online and will not be shut down as previously planned. During the migration to a new server, there may be brief service interruptions. I kindly ask for your patience and understanding during this transition.

Thank you to everyone who has supported MitelForums during my time as owner. It has truly been a rewarding experience.

~Ralph

13
SIP On Mitel / Forum is Closing
« on: June 30, 2025, 06:52:57 AM »
Please be sure to read the announcement here:
https://mitelforums.com/forum/index.php/topic,15492.0.html

Ralph

14
Mitel MiVoice Business/MCD/3300 / Forum is Closing
« on: June 30, 2025, 06:51:46 AM »
Please be sure to read the announcement here:
https://mitelforums.com/forum/index.php/topic,15492.0.html

Ralph

15
Introduction and Announcements / MitelForums.com is Closing.
« on: June 28, 2025, 12:54:03 PM »
On Saturday, July 5, I will be shutting down MitelForums.com.
At this point I'm planning on keeping the domain but it will be parked.

I've really enjoyed working with some very talented people on this forum and will miss everyone.

I wish you all God's speed in your future endeavors.

I can still be reached on LinkedIn and X.com

~Ralph

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