Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Trouble With RTP

« on: October 30, 2024, 09:34:28 AM »

Not gonna happen without an MBG as an anchor point.
After the call is set up then the audio sent directly from endpoint to end point.
Without an MBG to act as an endpoint, the audio won't know how to get to the external number.

Ralph

2

Mitel MiVoice Business/MCD/3300 / Re: Calling from a multiline key, the caller ID displays the prime number.

« on: October 18, 2024, 06:51:22 AM »

I don't think I read your question carefully enough.
I don't think that internal calls will display anything other than the prime line.


Ralph

3

Mitel MiVoice Business/MCD/3300 / Re: Calling from a multiline key, the caller ID displays the prime number.

« on: October 15, 2024, 06:41:37 AM »

OK, I'm doing this from memory so please forgive my lack of detail.
There is a COS option that allows you to show the caller ID of the line being used.
I don't remember the exact wording but it should be pretty easy to spot.

Ralph

4

Mitel MiVoice Business/MCD/3300 / Re: Blocking 911 calls from being made through an auto attendant

« on: October 04, 2024, 07:36:02 PM »

I may have suggested the wrong forum. I'm thinking it should be posted under the NuPoint section.
But in any case, I think the easiest fix is to change the last '5' to a '0' in the dial plan.  (PBX dial plan = [5,5,5,5,5,5,5,5,0])
I'm not an expert in NuPoint but I think that would work.

On the PBX side, if you wanted to you could create a new COR that blocks dialing 911 in ARS and assign that COR to all the voicemail ports.  That's probably more complicated. If you do that, please be sure to test 911 to be sure it still works.

Ralph

5

Mitel MiVoice Business/MCD/3300 / Re: SIP TRUNK

« on: September 17, 2024, 07:33:44 AM »

There is a lot of things that can cause that.
What is the error you see on the phone's display when you try to dial out?

Ralph

6

SIP On Mitel / Has anyone connected a Mitel phone via SIP to a Cisco CM?

« on: September 11, 2024, 11:35:17 AM »

I just wondering, has anyone connected a Mitel phone via SIP to a Cisco CM?
I'm thinking it should be doable but I haven't heard of anyone doing it.

Ralph

7

SIP On Mitel / Re: Turn OFF backlight on 6940 SIP?

« on: September 11, 2024, 11:33:50 AM »

I just wondering out loud here...
What would happen if you set up an independent account code that changed the COS of the phone so that the backlight is turned off.  If you dialed the code, would it turn it off and would it stay off until state change?

Ralph

8

Mitel MiVoice Business/MCD/3300 / Re: Alarm Email Notification

« on: September 06, 2024, 06:49:29 AM »

Have all the alarms been clear since you set up the email?

Ralph

9

Mitel MiVoice Business/MCD/3300 / Re: Mitell 3300 call forwarding to Mobile

« on: August 28, 2024, 08:25:20 AM »

What are you forwarding?  A phone?  A hunt group?  Something else?
It may make a difference depending on what you're trying to forward.

Ralph

10

Mitel MiVoice Business/MCD/3300 / Re: Problem with phone 4025 when picking up the handset

« on: August 16, 2024, 08:16:58 AM »

Perhaps headset is enabled?
In maintenance enter LOC FE EXT <extension>

Ralph

11

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business call transfer issue without MBG

« on: August 11, 2024, 09:32:42 AM »

It's a world of grief without having some type of SIP proxy, i.e. MBG.
In my experience, all one way audio is always something with the network. 
The audio travels from end point to end point.  The PBX only sets up the call. If end point "A" can't route to end point "B" then there is either no audio or one way audio depending on who can't reach who.

The first thing to check is that both end points have IP routes to each other or are not blocked by firewall.
In your case, NAT will probably ruin everything so you may have to break down and get an MBG.

Ralph

12

Mitel MiVoice Business/MCD/3300 / Re: Ideas on seperate MOH for callers on hold or park or ACD path

« on: August 11, 2024, 09:26:19 AM »

How about this:
1) Set up a NuPoint call director mailbox.  It plays the message and then transfers back to the original telephone extension, bit the ACD queue. That means each user would have a unique call directory mailbox.
2) Set up the ACD user ID with a after call timer (I forget the name of the timer) that is just a little over the length of the expected message time.   
3) When the call needs to hear the message, the agent transfers the call to the message and then waits for the call to return to him. The after call timer keeps the user from receiving any ACD calls while they wait for the call to return.

Ralph

13

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5360 Line Shows in Use But It Is Not

« on: August 03, 2024, 11:59:12 AM »

Remove the call forward Always and I'd bet the light goes out.
It's showing that the line is forwarded on an always condition.

Ralph

14

Mitel MiVoice Business/MCD/3300 / Re: Mitel 5360 Line Shows in Use But It Is Not

« on: July 30, 2024, 09:03:52 AM »

If it's a prime line you can do a couple of commands to try and figure out what's happening.
Stat ext <extension>
loc fe ext <extension>

If it's not a prime line then you can first find the PLID of the host phone with the command stat ext <extension> then while it's happening you can use the command of stat mls <PLID of Host phone>. If the line is actually busy it will show either I-busy or you-busy. If it says you-busy then you'll have to track down who else has that line.

Ralph

15

Mitel MiVoice Business/MCD/3300 / Re: Connecting to MS Teams

« on: July 24, 2024, 09:05:54 AM »

Could you please suggest what incoming DID number range you configured on  SIP Peer Profile Assignment by Incoming DID form.

That wouldn't be what the user dials to reach an outside number. That would be the DID range assigned to your company for incoming calls.

Ralph