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Mitel MiVoice Business/MCD/3300 / White Noise During Silent Monitor
« on: May 18, 2011, 10:56:46 PM »
I have a Mitel contact center installed , i also have oaisys and intelligent queue .
I have being looking on how to solve an issue i have where the supervisor try to silent monitor an agent but when it start the silent monitor the agent start hearing a White Noise but if the agent speak the client can hear and also the supervisor but the agent only hear white noise .
if the supervisor stop the silent monitor the white noise disappear . (The white noise is occurring in some calls only and some days every time the supervisor try to do a silent monitor).
PSTN call arrive on a T1 to a Cisco PBX and then it is delivered to the mitel 3300 .
Do someone have an idea of what could be the problem?
I have being looking on how to solve an issue i have where the supervisor try to silent monitor an agent but when it start the silent monitor the agent start hearing a White Noise but if the agent speak the client can hear and also the supervisor but the agent only hear white noise .
if the supervisor stop the silent monitor the white noise disappear . (The white noise is occurring in some calls only and some days every time the supervisor try to do a silent monitor).
PSTN call arrive on a T1 to a Cisco PBX and then it is delivered to the mitel 3300 .
Do someone have an idea of what could be the problem?