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Mitel Software Applications / MAS Nupoint - Call Flow Blind Transfer to Hunt Group with Single Multicall Fails
« on: June 24, 2011, 07:18:06 PM »
3300 V 4.2
MAS 2.2 sp1
Nupoint 14.2.0.36.01
I have a Nupoint Call flow set up to transfer to a 3300 Hunt Group. The Hunt Group has one single Multicall line that appears one 4 phones. If I direct a DID to the hunt Group I can Camp on mutiple calls to the groups, or if I call internally I have the same result.
However if the Nupoint does the transfer and an active call is ringing, even though it is a "Blind Transfer" the Nupoint kicks the call back stating the call could not complete because the Hunt Group is busy. I have spoken to Tech support and they state that this is a known "issue".
Tech support gave me direction to Build a fake ACD group and interflow the same to the Hunt Group.
Has anyone done this, I am trying, the best result is getting the first call through, then an infinite camp on somewhere. I used both ACD express and the standard ACD group. Set the interflow to 2 sec.
Had the customer on ACD express, they were not an ACD environment proir to this install and can not and will not change. So the Hunt Group scenario is all I have left.
Any ideas would be appreciated.
MAS 2.2 sp1
Nupoint 14.2.0.36.01
I have a Nupoint Call flow set up to transfer to a 3300 Hunt Group. The Hunt Group has one single Multicall line that appears one 4 phones. If I direct a DID to the hunt Group I can Camp on mutiple calls to the groups, or if I call internally I have the same result.
However if the Nupoint does the transfer and an active call is ringing, even though it is a "Blind Transfer" the Nupoint kicks the call back stating the call could not complete because the Hunt Group is busy. I have spoken to Tech support and they state that this is a known "issue".
Tech support gave me direction to Build a fake ACD group and interflow the same to the Hunt Group.
Has anyone done this, I am trying, the best result is getting the first call through, then an infinite camp on somewhere. I used both ACD express and the standard ACD group. Set the interflow to 2 sec.
Had the customer on ACD express, they were not an ACD environment proir to this install and can not and will not change. So the Hunt Group scenario is all I have left.
Any ideas would be appreciated.