Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« on: May 20, 2025, 09:38:31 AM »

Either that or train their IT people to make the changes...

Unfortunately, I am their IT people.. since the beginning of phones here, people have had their names on the displays and speed dial buttons. On the previous system, I could go into the "profile" for a particular model at any site, change a button's text, and it would instantly be reflected on all matching model phones at that site. Doing it on the Mitel feels.. manual and old school.

2

Mitel MiVoice Business/MCD/3300 / Re: Is there an easier way to set/change speed dial buttons?

« on: May 08, 2025, 03:00:47 PM »

I usually would export the multiline set keys form, then created new spreadsheet(s) for import.

Is this under MiVB> Users and Configuration> Import then grab the 3300ICPImportSpreadsheet with the key assignment sheet?

3

Mitel MiVoice Business/MCD/3300 / Is there an easier way to set/change speed dial buttons?

« on: May 07, 2025, 04:22:47 PM »

We recently switched to mitel and I am hoping I am just doing things incorrectly. Surely this is not the best way to update speed dial buttons.

Currently, when a user requests speed dial button changes, which happen frequently (K-12 school district), I find the user in the MiVB, go to Keys and update them manually. If someone wants to reorder the buttons and move some up top, I have to basically overwrite the rest of the buttons. Same with copying buttons to another phone. Copy keys>Check the boxes of the buttons> Select User Speedcall for each one> type the extensions in manually. Luckily, the display names are filled in at least. Here, we have all administration and office staff on a different model phone. If I have to update the buttons for everyone, I export all devices, extract the extension range for that school, sort by model, put the extensions into a list.

As far as I can tell, the key templates are only applied during bulk upload in the MiCollab and are basically useless once the phone is in the system.

Is this really how you do it? Is there not some template you can download, edit in excel, then upload to a specified range or extension list? Can I edit the template and repush it to those devices in which its applied? This would make sense, but I have not been able to make this work.