Messages

1

Mitel Software Applications / Re: CSM service crashes

« on: August 07, 2013, 12:41:14 PM »

So we rebooted the MAS through a putty session using the shutdown reboot or reconfigure option. The system was back up and running within 10 minutes. So far no more CSM service crashes since 9am CST on July 30th. That's an improvement at least. We had reached the point where the service was previously crashing at least once a day.

2

Mitel Software Applications / Re: CSM reports not recognizing internal calls

« on: August 01, 2013, 05:49:06 PM »

bbbking, There are a couple of settings you can check in the CSM Data Manager under Call Modeling and at the Extensions themselves in the Data Manager.

Data Manager - Call Modeling
1. Open Data Manager, click Call Modeling in the left hand section.
2. Switch to the Internal Calls tab at the bottom of the window. Make sure both of these check boxes are checked.
For additional Help you can always click the Help link at the bottom of the window (or hit F1 depending where you are) and it should provide a detailed help window for the section/window you are currently looking at, Mitel provides some pretty good help files in most of their systems.

Data Manager - Extensions
1. Open Data Manager, click Extensions in the left hand section.
2. Double click on any extension number to bring up the properties window of the extension.
3. Change to the Internal Calls tab, Enable Check boxes for internal calls arriving at the device or intenal calls made by the device.
As I stated above, if you need additional information on the options available in this screen you should probably reference the Help link, or try the F1 key depending where you are.

I hope this helps you out!

3

Mitel Software Applications / Re: CSM service crashes

« on: July 30, 2013, 05:20:00 PM »

While thinking about it more, I'm curious if rebooting the physical MAS server might make the system happier, granted it's a Linux Server and "should never need to be rebooted" It's probably the one thing I havent tried, and with a system uptime on it of 233 days, it couldnt hurt to give it a shot.

 

4

Mitel Software Applications / Re: CSM service crashes

« on: July 30, 2013, 09:56:52 AM »

Mark,

Thank you for the response. We're running the closest version we can get to 6, my boss doesnt want to make that leap yet as that is ALWAYS Mitel supports response when there is an issue "What version are you running? version x.x.x. Well we have a newer version, x.x.y, lets upgrade to that and it should resolve your issue".... Funny thing about that, they pulled that on us with the current version we went to... it was good for a few months and then the problems began again.

I do have a question though, with version 6 is the Database moved to the same server as the CSM install? I know right now the CSM install is running on a virtual machine hosted on the MAS but the database setting i find in the CSM server have it pointing back to the IP address of the MAS server.

I'm hoping for that needle in a haystack here, I have an unhappy call center who randomly lose their ability to see what their call traffic is doing because of this issue. Thanks for your feedback Mark!

5

Mitel Software Applications / CSM service crashes

« on: July 29, 2013, 05:52:35 PM »

Greetings, I've got a major thorn in my side and I'm curious if anyone can help me remove it....

We are running Mitel Customer Service Manager (AKA CSM) 5.1.6.5. I have a pretty persistant issue with the process CSMSer~1.exe crashing and leaving a .NET 2.0 error in my Application log. I've contacted Mitel Support for help, but they're pretty much stumped. The crashes happen randomly as best, sometimes once a day, up to 4 times in a single day. Sometimes goes for days without any problems at all.

Event log text: "Faulting application csmser~1.exe, version 5.1.6.5, stamp 00000000, faulting module ntdll.dll, version 5.2.3790.4937, stamp 4ecbcdd1, debug? 0, fault address 0x0004cd12."

This service crashing is usually restarted successfully by the server but then it take AT LEAST 5 minutes for the service to arrive at an online point again while it is (best I can tell) synchronizing with the phone system) (All it says is "Waiting for phone system...."

Sometimes the service crashes but there is no event log. Only the little CSM square in the systray flashing between the checkered square and a Question Mark. At this point it says "Waiting for CSM Server..." but the process is still running, at a very high processor usage, spiking to 100% usage constantly.  If I killed the CSMSer~1.exe Process in task manager I can successfully restart the service and after the standard 5 minutes the service comes back up.

I cannot be the only person to ever experience this , There HAS to be a way to fix this.... Anyone have suggestions? doesnt anyone share my same problem? Just curious.

- Mike

6

MiVoice Office 250/Mitel 5000 / Re: Voice Channel usage reports

« on: March 21, 2013, 05:55:43 PM »

Funny you should mention that Ace, this has come up BECAUSE i changed all the voicemail keys over to the voicemail application and I and lots of others began noticing our message key intermittently turning off and on... now im pretty much using S.A.D to track port usage pretty much every hour, just forming a trend of statistics... Anyway, good to know moving to a supposedly more advanced system removed the ability to use some previously handy reports. Thanks for the help guys.

7

MiVoice Office 250/Mitel 5000 / Re: Voice Channel usage reports

« on: March 20, 2013, 03:30:07 PM »

DND ON, thanks for the support, i'm glad i'm not alone here lol.

8

MiVoice Office 250/Mitel 5000 / Re: Voice Channel usage reports

« on: March 20, 2013, 10:13:07 AM »

Bumping for great justice... no one has any ideas here?
heh, quickquestionusa wants me to submit a support ticket to have a tech respond which means getting billed some ridiculous ridiculous amount to MAYBE get an answer to an (i'm assuming) simple question. However I wouldn't be surprised if no one has any idea here either, as I seem to have odd requests or questions.... figured it's worth a shot!

9

MiVoice Office 250/Mitel 5000 / Voice Channel usage reports

« on: March 19, 2013, 04:57:18 PM »

I'm looking at how to run reports on UVM port usage (voicemail port usage) statistics, mainly how often i'm maxing them out. I tried using reports in my voice processor as i've done a long time ago in my AXXESS system but that is apparently disabled because im using UVM Not sure that makes sense but it is what it is.

So does anyone have any idea whatsoever on how I can get voice mail channel statistics out of my 5000 system? I'm currently at a loss.

Thanks for your time in reading this,
- Mike

10

Mitel Software Applications / Reporter Pro and auto reporter exports

« on: March 07, 2013, 12:58:05 PM »

Greetings!

I can't be the only person to ever run into this but here is the situation. I have several reports setup to run and export automatically on a once a week basis. The problem here is if im not logged into my pc and reporter pro is not open, auto reporter doesn't do it's thing. Does anyone know of a way around this?

I'm wondering if there is a way to get my autoreporter schedules to run without requiring a user to be logged on and reporter pro to be open.

Looking forward to your responses!

11

MiVoice Office 250/Mitel 5000 / Re: Non-programmable keys

« on: March 07, 2013, 12:51:22 PM »

Wilson,

I've not really toyed with hot desking too much but I am familiar with Phantom, I briefly reviewed the F1 help documentation while I was in my DB programming and gather it's similar to a phantom... kind of and that you'll either need to add a feature key to the keymap to allow hot desking users to log onto hot desk enabled phones. A big note to look at though is whether or not your system is licensed for this which you can check by going to "Software License" at the top of the tree in the left hand pane of db programming, in my case I am not hot desk enabled.

You can pull up the same help file I did by hitting F1 while in DB programming and do a search for "Hot Desking" and you should find the same help section I did. Sorry i can't offer more help!

12

MiVoice Office 250/Mitel 5000 / Re: 3 party conference call analog phone problem

« on: March 05, 2013, 02:24:45 PM »

Worked like a charm, I'm guessing whatever settings were in place for the phones previous to our move to the 5000 didn't come over with it, I can only guess that at this point since the analog phones dont have keymaps, only default programmable buttons, go figure!

flash then 5 worked to put together the conference without any problem at all, thanks DND!

13

MiVoice Office 250/Mitel 5000 / Re: 3 party conference call analog phone problem

« on: March 05, 2013, 12:29:55 PM »

DND ON you're always so helpful, i'll give that a shot when the conference room clears up. I assume since these are analog phones without a special key they're not required to use a special key in order to activate feature code dialing like i do on my digital phones?

I'll post back with my results. My predecessor had instructional cards printed off for these conference phone stating to hit the flash key then the conference key, these phones done have a conference key on them.

Any ideas on why the hookflash key does nothing for device on a different node?... actually thinking about it I think I just answered my own question, the hookflash setting on the phone is probably set too fast and not actually triggering a hookflash... I'll check these issues out and let you know my results with your help. Thanks!

14

MiVoice Office 250/Mitel 5000 / Re: Non Verified Account Codes

« on: March 04, 2013, 06:15:51 PM »

I'd like to try to help with this, I have a setup similar what you're trying to accomplish.

First: At the station itself (System >> Devices and Feature Codes >> Phones >> Node you're configuring >> Extension) it should be set to account code type: Forced - Long Distance Toll Calls
Second: Place your extensions in the Forced >>Non-Validated>>Long Distance Toll Calls list just as you had before.
Third: NTEDave was on the right track, my system has some additional configuration that comes into play.
Route Groups: I have a route group for Long Distance toll calls, This group looks for specific long distance dialing patterns, the most notable pattern being: [Q]TNXXXXXXX+. If the system sees  this pattern it routes to call to use trunks in a designated Facility group.
Facility group: The dial rules in the facility group are set to ECHO the toll field, ECHO 3 digits after the toll field, and ECHO Local Address. The call is sent out starting at my highest numbered Trunk Group.

of course any extension making outbound calls in this fashion will need to use the ARS feature code as the outgoing extension under associated extensions for any station in order for my set up to work... Just my 2 cents, I hope this helps!

15

MiVoice Office 250/Mitel 5000 / 3 party conference call analog phone problem

« on: March 04, 2013, 03:08:57 PM »

Greetings!

I have a slight problem with connecting a 3 way conference all together, I'm using a Clear One Max Wireless analog conference phone and i'm trying to conference in a 3rd party.

I have 2 problems in 2 different locations on 2 different nodes!
1st: when I have the first party on the line, hit flash, i'm given a dial tone and call my 3rd party, once the 3rd party is connected and we're talking I hit the flash button again to connect all parties to the conference, the call then hangs up on the 2 person I called.
2nd: The same phone in another building on another node. That phone has a flash and conference button, however pressing the flash button does not do anything at all, doesn't place the current caller on conference hold, doesnt provide a new dial tone.

The only thing we've change over the years is the phone system itself, move from an AXXESS system in all locations to a Mitel5000. I can't say the conferencing ability has ever been tested on these phones since the upgrade, i've check all settings I can think of but have no doubt im overlooking something. Anyone have some ideas where i'm going wrong here?

Thanks for your time guys,
- Mike