Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVB/MBG Eventide Call Recording

« on: March 14, 2025, 02:22:38 PM »

This is not MiVR.. this is using a third party hardware/software- Eventide.  Had calls before moving them from Connect to MiVB. Asked vendor from Eventide for a white paper or any information for any configuration on the MiVB side. Was told it would just be a monitored port of traffic from the SIP provider. Since implementing, they are not able to filter by outgoing Caller ID. We are being told the Caller ID needs to be in the Metadata field.

2

Mitel MiVoice Business/MCD/3300 / Re: MiVB/MBG Eventide Call Recording

« on: March 11, 2025, 03:34:39 PM »

This is what I got from the vendor:
The feature works based on the Caller ID or DTMF field

3

Mitel MiVoice Business/MCD/3300 / MiVB/MBG Eventide Call Recording

« on: March 10, 2025, 11:54:32 AM »

Greetings all.... We have a customer we are moving from MiVC to MiVB. They have been using Eventide call recording on analog trunks. Those trunks have been moved over to SIP trunks. Eventide recording was changed over to record on SIP trunks from LS lines. We are working on having the Eventide only recording specific calls based on outbound caller ID. The vendor for the Eventide configured the Eventide but we are not getting outbound calls to record based on the Caller ID sent. They contacted Eventide and here is their response:
The feature works based on the Caller ID or DTMF field