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Mitel MiVoice Business/MCD/3300 / Mitel IVR Setup Question

« on: May 25, 2011, 04:46:46 PM »

Hello. We have recently installed a 4 port IVR solution and integrated with our Mitel 3300 (4.1). The setup recommended is a hunt group scenario. We now have a test pilot setup. IVR ports for access to pilot are setup as Generic SIP phone currently which provides the 5th caller with a busy signal if all 4 ports are busy. The thought is to add a hunt group with app server ports as members to hunt group? Again, this provides a busy signal. Can I setup an ACD queue to queue callers until the ports become available? If so, how could this be setup? Any assistance would be appreciated. Thanks