Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 250/5000 External Dial By Name Option

« on: January 06, 2025, 05:14:47 PM »

TE,
Thanks for the quick reply & clarification
I believe everything is setup as an associated mailbox.
For some reason, I cannot type a "," in the in the description on the Phones page of Database Programming. I'm not sure if that's some kind of known bug?
I just tried changing description through the MiVoice webportal instead of Database programming and that seems like it may have worked.
I launched back into Database Programming and the change from the web portal is present - I'll have to test functionality.

Any suggestions on how to remove directory listings associated to a controller that no longer is online?

Thank you,
Andrew

2

MiVoice Office 250/Mitel 5000 / Mitel 250/5000 External Dial By Name Option

« on: January 06, 2025, 03:50:58 PM »

Hello,
I'm hoping someone can help me understand how the Mitel 250/HX5000 controller generates the directory list associated to the "press # for the company directory" option.
I've read some things making me think it is tied to the "description" listed under the Phones\Local menu and other information making me thing it is related to creating a mailbox + recording a mailbox greeting.

Our current listing is a bit of a mess because we had a second location with its own controller which was shutdown without any sort of "decommissioning" - so extensions for the closed office/offline controller are still listed under the # option. On-top of that, using the # for firstname or lastname doesn't really seem to produce the expected results and if I manually use 1/3 to go through the next/previous options, things aren't in an alphabetical order.

One thing I've read is that the Description field is supposed to be entered as "lastname,firstname" but DB Programming doesn't allow me to even type a comma in this box.

Any insight would be appreciated.