Messages

1

Mitel MiVoice Business/MCD/3300 / MiVB PMS over IP

« on: May 14, 2025, 06:22:33 PM »

You guys might need to get out the crayons to explain this to me, lol. 
Hospitality system, existing with a PMS system set up and running.  Customer needs to insert a 'Device Master', with a new IP address in between the PMS and the Mitel controller.  Spent a load of time digging around manuals and I can't find where the Mitel has the PMS IP address in order to change it.
My conclusion is therefore - it doesn't.  It just sends the information out the designated ports, and it's up to the PMS or this new device to listen, intercept, and send to those ports.

Is this correct? 

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel Licensing

« on: February 25, 2025, 11:10:23 AM »

Thanks, good advice all!

We decided to upgrade all systems overnight to Rev 10 and the compatible levels of MBG and MiCollab.
Migration Tool - we decided to take the hardware controllers from 7.2 to 10.0 in one shot.  The first one took 3.5 hours to process and failed in Restore.  (Thankfully, Mitel Support was able to recover that for us.)  The second one took 4.5 hours to complete.  The IP Phones seemed to take forever to come back up and register, I wish I had timed how long. It seemed like hours for a mere 90 phones. 
The virtual systems were much smoother, and since we had control over processor power we made them a little 'beefy' to finish faster.  MiCollab required two upgrades to get from MAS 5 to 9.8 - but since we had extra processing power it did not take forever, thankfully.  (I have heard a one step upgrade for that can take 4 hours to process.)

After that marathon, we have a little pause before moving everything to AWS.

Yes, the person who had this customer account before did apologize for giving me this beast, lol. 



 

3

Mitel MiVoice Business/MCD/3300 / Re: Set up CESID for 911 call from one controller that uses oubound on another

« on: February 24, 2025, 01:33:08 PM »

Thanks!  I'll look into doing this the same way when I get access. 

4

Mitel MiVoice Business/MCD/3300 / Set up CESID for 911 call from one controller that uses oubound on another

« on: February 21, 2025, 02:50:07 PM »

I have inherited a cluster of 6 controllers located at different addresses.  They have reduced their outbound calling to one controller, which all 6 locations now use.   One location is having difficulty getting their CESID to show the correct address.  (The CESIDs are on each phone in Users and Devices)

I am thinking there might be no Emergency Route? 

Would that need to be programmed in the originating controller, or just the outbound controller?  (or some changes in both)   

Thanks in advance, from the newbie here. 

5

Mitel MiVoice Business/MCD/3300 / Mitel Licensing

« on: December 10, 2024, 11:27:02 AM »

I am a newbie to Mitel installs and upgrades.  (Lifelong NEC tech trying to learn another brand quickly, lol)

Is there such a thing as 'Temporary' licensing, or license allocation allowed for testing of a system before deployment?

We have a customer with:
1 MiVB CXi/II Controller  (GARID)
1 MiVB MXeII Controller
1 vMiVB
1 vMBG
1 vMiCollab

All on Rev 7.2

They would like to upgrade to 10.1 and consolidate all users onto a single vMiVB, vMBG, and vMiCollab.

We were wondering if we could install new virtual machines at 10.1, manually add users, configure and test - before shutting down the existing 7.2 systems.

To do this would require both the old and new systems to be licensed simultaneously, correct? 
Would over-allocation or using the customer's existing GARID/ARID setup even work for this?
Engineering suggests using Migration Tool on all MiVB, but short of moving licensing to 10.1 I don't understand the advantage and it sounds like a whole lot to do in a single cutover night. 
(Especially since each system will require using it twice - one to get to 9.0, the other to get to 10.1, yes?  Also one would need a RAM upgrade, only to remove all users when done.)

Does anyone have a recommended method? 
Or if you could get out the crayons and tell me why the Migration Tool is the best way to go, even when it can only be used on the hardware systems - that are going away. I do not understand this.  (?)