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Mitel Software Applications / Re: MiCollab Deplyment on a Schedule?
« on: June 20, 2025, 10:51:20 PM »
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Mitel Software Applications / MiCollab Deplyment on a Schedule?
« on: June 19, 2025, 04:59:50 PM »
Hello,
I seem to be having a weird issue where some, not all users seem to be receiving MiCollab Deployment Emails on a weekly schedule? I've combed through the MiCollab Client Deployment, and cannot find where this is an option to set, enable and disable.
When I go to the Users and Services form in MiCollab, and go to the user, on their phone tab, their softphone deployment profile has the option of "default" with the "send deployment email" checkbox ticked, and also on the MiCollab Client tab, the deployment profile is set to do not deploy.
I have that same configuration for my profile, yet I don't receive weekly emails. The only difference between myself and the user is that I am a ACD agent.
Does anyone know where else I could look? Or explain what is happening?
I seem to be having a weird issue where some, not all users seem to be receiving MiCollab Deployment Emails on a weekly schedule? I've combed through the MiCollab Client Deployment, and cannot find where this is an option to set, enable and disable.
When I go to the Users and Services form in MiCollab, and go to the user, on their phone tab, their softphone deployment profile has the option of "default" with the "send deployment email" checkbox ticked, and also on the MiCollab Client tab, the deployment profile is set to do not deploy.
I have that same configuration for my profile, yet I don't receive weekly emails. The only difference between myself and the user is that I am a ACD agent.
Does anyone know where else I could look? Or explain what is happening?
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Mitel Software Applications / MiCollab App + Desktop Client Failing Registration
« on: December 06, 2024, 01:07:55 PM »
Hello All,
This is my first post here because this issue is throwing me for a complete loop.
I'm the SysAdmin managing the Mitel environment for my company, and we're currently dealing with an issue where some MiCollab registrations are failing. For context, I'm a Hotdesk User, an ACD Agent, and I use a SIP Softphone with the MiCollab Client on my iPhone and PC.
Here's what's happening: When i redeploy my configuration, I can validate with my AD crendentials, but the registration fails. What's odd is that when I am HotDesked ino my 6940, the MiCollab client still picks up on calls I make and sends notifications.
We have over 35 users on SIP softphones. Around 20+ of them are working woithout any issues, however 15+ users myself included, can't get registered.
Any ideas on what might be causing this issue?
This is my first post here because this issue is throwing me for a complete loop.
I'm the SysAdmin managing the Mitel environment for my company, and we're currently dealing with an issue where some MiCollab registrations are failing. For context, I'm a Hotdesk User, an ACD Agent, and I use a SIP Softphone with the MiCollab Client on my iPhone and PC.
Here's what's happening: When i redeploy my configuration, I can validate with my AD crendentials, but the registration fails. What's odd is that when I am HotDesked ino my 6940, the MiCollab client still picks up on calls I make and sends notifications.
We have over 35 users on SIP softphones. Around 20+ of them are working woithout any issues, however 15+ users myself included, can't get registered.
Any ideas on what might be causing this issue?
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