Messages

1

Mitel MiVoice Business/MCD/3300 / How to config RAD Greetings

« on: Today at 01:13:31 PM »

Hi all, i'm new with Mitel, and we're working with a MiVoice Business V10.1.1.21 in our testbed.
Now, i'm trying to config RAD Greetings to work with a Ring Group.
Seeing the manual's, online help and the PDF from the course, it's not easy to implement.
I'm going to summarize what I've configured so far:
1.- A circular ring group (5310), with 2 DN's (5391 and 5332). In Call Coverage, by default is 1.
2.- Define an exclusive COS (# 10) with the following:
Recorded Announcement Device = YES
Recorded Announcement Device - Advanced = YES
3.- A new VM Port #6 (DN 5360) and applied the COS 10 in Station Attributes
4.- In VM Greetings, port 6. Greeting = RAD Set 10
5.- In VM RAD Greetings RAD Set 10, Greeting 1 = 1 (Already upload an audio file through System Audio Source Update > RAD Greeting #1
6.- In Call Coverage Service #1 > Annoucements
Recording 1: Delay to Start Time Minutes = 0
Recording 1: Delay to Start Time Seconds = 10
Recording 1: Directory Number = 5360

If i call the Ring Group, the call keep ringing in the DN Member and never go to the RAD port.
If i call directly to the RAD port (5360), never reproduce the message that i upload. And instead of that, reproduce a continous tone for about 20 seconds, and after that appears in the screen Invalid Number. In these 20 seconds, i can dial another DN.

The questions is, how can i do to configure RAD Greetings?

Many thanks for all the help

Regards

2

Mitel MiVoice Business/MCD/3300 / DAY/NIGHT1/NIGHT2 Service by each DID or SIP Trunk

« on: October 03, 2024, 01:55:44 PM »

Hi team, hope you're doing well. I'm new in Mitel, and have a 3300 in my lab. There is one thing that i'm trying to do, and it's to be able to change to DAY/NIGHT1/NIGHT2 but not the hole system, just for 1 DID or for 1 SIP Trunk. I can do it change it the hole system: System Options -> Business Schedule, etc...
Maybe there is something that i can do it through the embebbed voice mail (currently i don't have license for that), i don't know.

So, here is the question: How can i do to DID#1 see the schedule 1, and the DID #2 see the schedule 2? Otherwise, it is possible to configure the schedule 1 to see the holidays #1, and the schedule 2 see the holidays #2?

An example:
In my brunch office i've two different sections with differents DID numbers, Sales (DID #1) and Support (DID #2).
Sales works from 9 to 17 and Support from  8 to 16
October 10 is holidays for Sales, but not for Support, and October 20 is holidays for Support but not for Sales.

Many thanks for the feedback.

Regards