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Mitel MiVoice Business/MCD/3300 / Segregating call queues and case management in Ignite
« on: September 20, 2024, 03:13:55 AM »
Hi All,
I have multiple call queues built on the same "Site" and need to segregate the case and history, in Ignite, from each queue for the agent supervisors. I still need to maintain the supervisor's ability to access CCM. Seems the "Advanced" license is the key. So all queues in cases and history w/ reporting in CCM or only your calls in cases and history w/o access to reporting n CCM. Anyone have any ideas?
Thanks
I have multiple call queues built on the same "Site" and need to segregate the case and history, in Ignite, from each queue for the agent supervisors. I still need to maintain the supervisor's ability to access CCM. Seems the "Advanced" license is the key. So all queues in cases and history w/ reporting in CCM or only your calls in cases and history w/o access to reporting n CCM. Anyone have any ideas?
Thanks