Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« on: May 27, 2024, 10:51:01 AM »

Wound up being email misconfiguration of some sort. Still not sure if it was in the CX-II controller or Google Workspace. The software updated I tried and rolled back broke voicemail across the board (messages were present in the controller but no indicators on desk phones and when calling a mailbox, the users were told there were no new messages). I restored a backup from the night before the software update and that fixed it. I re-entered the SMTP details and voicemail to email is working again. I know I did some more tinkering between the software update and now, but don't remember exactly what I did.

2

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemails Not Delivered But Files Present

« on: May 27, 2024, 10:46:29 AM »

I restored my Server Manager backup from the night prior to the failed software update. 25 minutes and two reboots later, voicemail indicators are working, I can call into my mailbox and retrieve messages, and after adjusting email settings, voicemails are forwarded to email as well (I had posted about that specifically a couple of months ago). Appreciate the tip lundah, thank you!

3

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemails Not Delivered But Files Present

« on: May 23, 2024, 06:44:30 PM »

I did try a software upgrade a month or so ago as a troubleshooting step for voicemail to email not working and had to roll it back as we didn't have software assurance and the system freaked out about licenses. Could be related... I'll try a restore next week and see what happens as I'm out of town tomorrow and over the weekend.

Side note, if I restore, am I able to upload any voicemail files that exist now that were added after the backup I restore from, or will that break things?

4

Mitel MiVoice Business/MCD/3300 / 3300 CXII Voicemails Not Delivered But Files Present

« on: May 23, 2024, 10:04:02 AM »

Greetings!
Odd one here. Voicemails can be placed but are no longer being delivered to the mailbox. I can look in /vmail/d/vm/grp/### and see the files but message indicators on desk phones are not illuminating and calling into a user's voicemail results in 'You have no new messages'. I've just tried iPVM_Stop/Start and that didn't make a difference. Help!

5

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« on: April 25, 2024, 11:39:24 AM »

Turns out we can't update without software assurance, which we don't have, so updating the software isn't an option at this point. Is there anything else that might be causing this other than outdated software?

6

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« on: April 10, 2024, 11:02:38 AM »

Sorry for the delay, apparently I don't have notifications for replies turned on.
Currently running MiVB 9.3.0.24. I'll try upgrading to 10.1.0.29 later this week after hours and see if that makes a difference. Appreciate the suggestion, lundah!

7

Mitel MiVoice Business/MCD/3300 / 3300 CXII Voicemail to Email with Google Workspace

« on: March 21, 2024, 09:55:25 AM »

Greetings!
I'm attempting to get voicemail forwarding to email working again after a number of changes. It was working last year and stopped at some point in early 2024. My theory is this is related to Google's email authentication requirement changes. Of note is that we purchased an existing installation when we bought our building in October, and the email address for voicemail-to-email was under the old domain until I began troubleshooting in early March. We can't use that email anymore, so I've set up a new account for this purpose.

So far I've tried:
- Updating the email address in System Options to voicemail@mydomain.org, authenticating using an app password, sending to smtp.gmail.com and using port 587.
- Changing the DNS server address on the 3300 CXII controller to our internal AD DNS servers, Cloudflare's 1.1.1.1, and several combinations of these.
- Configured the SMTP Relay service in my Google admin console and changed the email settings to use smtp-relay.gmail.com and port 587. Also tried not requiring encryption and using port 25, as well as not requiring authentication and using port 25.

Checking the logs on the 3300, I see the following:
Software   5692   Error   2024/Mar/21   09:51:22   VPIM   CSMTPClientMsg::ProcessResult - Failed sending Voice Mail to Email: From Vpim: <phonenumber>@<IP Address> To Mailbox: 418 To... [Click to read more]   Main   ipvm_smtpclientmsg.cpp;715
Software   5691   Error   2024/Mar/21   09:51:22   VPIM   CSMTPClientMsg::ProcessResult - DIRECTORY SERVICES returns failure. <0> bytes transferred.   Main   ipvm_smtpclientmsg.cpp;638
Maintenance   5690   Error   2024/Mar/21   09:51:22   VPIM   SMTP server address 'smtp-relay.gmail.com' failed to be resolved or is not reachable.Email was Not delivered.   Main   Maintenance;0

This led me to changing the DNS server addresses, which didn't help. I'm able to ping smtp-relay.gmail.com from the CLI with no issue, which left me confused.

Any ideas? I've got a handful of frustrated users and I'm stumped at this point.
Thanks!