Messages

1

Mitel MiVoice Business/MCD/3300 / Re: RFP 12 Base Station SIP Registration Error in MBG

« on: February 17, 2025, 02:50:29 PM »

Looks like it did end up being a PW issue, and a new SIP User needed to be created in the MBG and associate itself with the correct PW's as well.

2

Mitel MiVoice Business/MCD/3300 / RFP 12 Base Station SIP Registration Error in MBG

« on: February 17, 2025, 12:22:59 PM »

We have a location that would like to use the RFP 12 base station along with the DECT 112 cordless phone. When connecting the base station to our MiVB IP address the phone works as normal; rings, calls, etc.

The issue is we'll need to connect the RFP 12 to our Mitel Border Gateway and when inputting the IP for the MBG the handset loses SIP registration. I've gone through Mitel's documentation for configuring the RFP 12 as a Teleworker in the config, but the MBG is still not seeing the device. Is there another step that I am missing in the MBG? Since the RFP 12 stations are set up as generic SIP devices in MiVB will I need to set up an additional SIP device in the MBG?

MBG Version: 10.1.0.250
MiVB Ver: 9.0.3.24

3

Mitel MiVoice Business/MCD/3300 / Re: Ring Group to Voicemail

« on: March 20, 2024, 12:03:37 PM »

Alright so I found an older thread from Ralph that explained a way to get this working.

x1000 programmed on a 5330e
1000 forwards to 11000 (ring group) on busy
MWI for 1000 set on 5330e

The final issue I'm running into is that the ring group is only ringing for 2 rings. I've changed the CoS for both the originating extension and ring group but the issue persists. Having the ring group ring longer than the desk phone would be ideal as I'm getting 5 rings on the desk phone.

4

Mitel MiVoice Business/MCD/3300 / Re: Ring Group to Voicemail

« on: March 20, 2024, 10:12:49 AM »

Thanks for the reply.

I'm able to get it to route to the voicemail for x1000 after changing the 1st Alt but the issue of the MWI persists. The MWI does not work for the desk phone for x1000 since "the directory number is in use elsewhere". Is there a way to have the MWI appear on the deskphone for that extension?

5

Mitel MiVoice Business/MCD/3300 / Ring Group to Voicemail

« on: March 19, 2024, 03:54:23 PM »

I have 3 cordless Mitel DECT 112 phones part of a ring group, x1000. The three phones (1001, 1002, 1003) are all set to ring at the same time. Since the 112's are part of a ring group they are not able to show a message waiting indicator if a voicemail is left in the ring group. To get around it I created an overflow point to a desk phone, x1004, and set up a voicemail for that and changed the call rerouting to go to voicemail but it never triggers.

What I am trying to accomplish is to have a MWI when a call comes into x1000, either for the ring group or for the desk phone. Any help here would be appreciated.