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Mitel MiVoice Business/MCD/3300 / AX Controller First time install
« on: January 26, 2024, 11:36:12 AM »
This may be a huge ask, but I am under the gun here and looking for quick help here. I am a brand new Mitel dealer, working on my very first install. I have 25 years experience on NEC, Toshiba, and Panasonic, but never Mitel. Received my first Mivoice Business system as an AX controller with 10 ONS 12/4 cards in it. I have 32 of the Mitel wireless DECT base stations all installed and 40 of the DECT handsets registered. The purpose of the ONS cards is to hardwire a cross connect to the existing NEC PBX on its analogue port from my loop start port. I have gone through the HELP options on the top right on how to set up the analogue trunks but am struggling with simple things. Questions I am struggling with are the following:
1. How do I simply access a trunk? How do you tell the system that if I dial 9 i get one of the 40 trunks I have in the system? I always get a busy signal.
2. After that, is fixed, how do I tell each of my 40 wireless phones when they go off hook that they grab a specific trunk every time?
Thank you in advance!!!!
1. How do I simply access a trunk? How do you tell the system that if I dial 9 i get one of the 40 trunks I have in the system? I always get a busy signal.
2. After that, is fixed, how do I tell each of my 40 wireless phones when they go off hook that they grab a specific trunk every time?
Thank you in advance!!!!