Messages

1

Mitel Software Applications / Mitel Personal Contacts on iPhone Micollab and Mac Micollab not always working

« on: July 31, 2024, 07:39:20 AM »

Hi

we have a small business and we are sharing our contacts (over 2000) through the Apple contacts app. All Contacts show up under the Tab Personal Contacts in the Micollab app.

However ,sometimes a person calls us , and the Micollab on the Mac displays the name , but the iPhone displays the Number.
Sometimes , it just works on both . We have not found the solution to the problem , and our service provider doesn't know the issue either.

Anyone who can help me ?

Thanks

2

Mitel Software Applications / Issues with Softphone on iPhone

« on: January 23, 2024, 04:37:07 AM »

Hi

i am using iPhone iOS Version 17.3 for a while now. I've had issues that Notifications and Calls are not displayed anymore , UNLESS i have the MICOLLAB App open and the iPhone not on Standby.

I thought it was due to a beta version . Now that the official version is out , i still have the same issues. On version 17.2 it worked flawless.

Does anyone have the same issues or know how to get this solved ?

Thanks

Germs