Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Sales Phone After Hours Message Not Working

« on: April 23, 2025, 06:25:33 PM »

I believe it is a Business Schedule. This was setup by a previous colleague. We use Mitel YourSite Explorer to set the schedule.

They are closed again tomorrow due to a public holiday. If I just adjust the schedule or remove it then that should work and bounce to after hours? 9700 is the number that goes to Reception.

So if a customer calls up the main number between those hours, presses 2 for Sales it will go to Reception and if its an enquiry for a new vehicle then then forward it to a ring group that rigns the Sales Phones. I hope this helps

2

Mitel MiVoice Business/MCD/3300 / Sales Phone After Hours Message Not Working

« on: April 22, 2025, 07:16:14 PM »

Hello

I have an issue where for some reason when you ring this main number at this Dealership and press option #2 for Sales, even though we have the correct setting at Night Service on the phone console, the call still rings for the caller instead of playing the afterhours message. This happened on Saturday at 1PM where the Dealership wasn't open. However someone had called through and the phone was still ringing.

I checked last night and called after 5:30pm and pressed 2 for Sales and it played the After Hours message. Was there something else I had to set for Night Service or is there somewhere in MiVoice Business I can check?

Here is the schedule I have set and confirmed with the Dealership. For sales I have it set from Monday to Friday: 8:30am to 5:30pm and Saturday is 8:30am to 5pm and if a customer calls then it should go to Sales

But I had the Night Mode on so I am unsure how it didn't play the After Hours message.

Any ideas?

Thanks

3

Mitel MiVoice Business/MCD/3300 / Re: Jabra Pro 930 Audio Issues MiVoice Business Console

« on: November 21, 2023, 11:03:02 PM »

Thanks Ralph

Had a look in Jabra Direct. I had turned off Audio Sleep Mode under "Base" but it didn't do anything

https://imgur.com/a/UHjABMm


And these are the settings we have set under Softphone (PC)

https://imgur.com/a/yPOvNCR




I'll recommend the team to use a Polycom

4

Mitel MiVoice Business/MCD/3300 / Re: Jabra Pro 930 Audio Issues MiVoice Business Console

« on: November 20, 2023, 04:34:28 PM »

Thanks Ralph, I appreciate your response. Yes thats correct, no audio for the first 30 seconds of the call.

I have the team on a Poly Headset or Logitech USB headset to get by for now, haven't had any complaints from the team but I will double check.

When you said messed around with the settings do you remember if it was specifically in MiVoiceBusinessConsole or just the PC Settings? The team is using an Optiplex 3000 machine with Windows 11 if that has anything to do with it. I had disabled USB Power Management and have USB Selected Suspended off. I ensured its the default audio device and device communication. Did a factory reset on the headset as well.

Quite strange it looks OK on another applications but not with Mitel.

Any headset you would recommend as an alternative?

Thanks

5

Mitel MiVoice Business/MCD/3300 / Jabra Pro 930 Audio Issues MiVoice Business Console

« on: November 19, 2023, 10:49:15 PM »

Hello

We have a few end users here that use Jabra Pro 930 Wireless Headset in Mitel MiVoice Business Console Version - 9.3.0.14

Each time they receive a call in Mitel, they will answer it and the audio will cut out after 30 seconds then come back.

We have tried pressing the multifunction button twice on the headset when it is picked up from the dock so the headset so the audio stays paired with the computer permanently until the headset is docked again.

I had taken these headsets back and tested them over the weekend with other applications and it was fine, so far from what I've seen it's only a problem with MiVoice Business Console and with the Jabra Pro 930's. I spoke with Jabra Support and they advised to download Jabra Direct. Did a firmware updating and a ton of troubleshooting there, Windows Troubleshooting, checked power settings, driver updates etc but no improvements.

I have re-installed MiVoice Business Console, tried a different version but still no luck.

Seeing if anyone has had a similar problem too this and what I could check next in Mitel?

Thanks