Messages

1

Introduction and Announcements / MUG Webinar: The Latest Innovations Coming in Mitel CX (MCX)

« on: December 08, 2025, 03:00:49 PM »

Join Mitel User Group for our upcoming webinar on the latest innovations coming in Mitel CX (MCX). This session will spotlight Mitel's latest innovations in the contact center space, and will present and demonstrate what's new with MCX 2.0 as well as showcase new AI-powered enterprise workflows coming in 2026.

Title: The Latest Innovations Coming in Mitel CX (MCX)
Date: Monday, December 15, 2025
Time: 9am CT / 4pm CET

Learn More: https://mitelusergroup.org/events/mcxupdate/

If you're not a member of the Mitel User Group, you can join for free today to access great educational resources and events: https://mitelusergroup.org/

2

Introduction and Announcements / MUG Webinar: Empowering Resilience Through Critical Event Management

« on: December 08, 2025, 02:56:54 PM »

Join the Mitel User Group for our webinar TOMORROW on empowering resilience through critical event management.  Learn how organizations safeguard their people, assets and operations through automation, real-time intelligence, and resilient communications.

Title: MUG Webinar: Empowering Resilience Through Critical Event Management
Date: Tuesday, December 9, 2025
Time: 10am CT/ 5 pm CET

Learn More: https://mitelusergroup.org/events/mugeverbridgewebcast/

If you're not a member of the Mitel User Group, you can join for free today to access great educational resources and events: https://mitelusergroup.org/

3

Introduction and Announcements / MUG Webinar: Mitel Device Portfolio Update

« on: November 05, 2025, 12:53:21 PM »

Join the Mitel User Group for our upcoming webinar on Mitel's Device Portfolio Update 2025. This session will spotlight the latest in DECT and IP device innovations and provide direction where Mitel is heading next.

Title: MUG Webinar: Mitel Device Portfolio Update
Date: Monday, November 10, 2025
Time: 10 am CT/5 pm CET

Learn More: https://mitelusergroup.org/events/miteldeviceupdate-2/

If you're not a member of the Mitel User Group, you can join for free today to access great educational resources and events: https://mitelusergroup.org/

4

Introduction and Announcements / MUG Training: Multimedia Configuration in Mitel CX for CloudLink

« on: November 05, 2025, 12:49:48 PM »

Join us for a special Mitel User Group training TOMORROW November 6 where Caroline Murphy will explore multimedia configuration in Mitel CX for CloudLink.

Title: MUG Training: Multimedia Configuration in Mitel CX for CloudLink
Date: Thursday, November 6, 2025
Time: 9 am CDT / 4 pm CET

Learn More: https://mitelusergroup.org/events/mitelcxforcloudlink/

If you're not currently a Mitel User Group member, join today to access great educational resources: https://mitelusergroup.org/

5

Introduction and Announcements / MUG Webinar: Inside Mitel - UK & Ireland Leadership Insights and Product Roadmap

« on: October 17, 2025, 09:44:07 AM »

Join us for a special Mitel User Group webinar on October 22 with the Mitel UK & Ireland leadership team. This session will give you the latest updates on Mitel's company direction, product roadmap and solutions innovations.

Title: Inside Mitel - UK & Ireland Leadership Insights and Product Roadmap
Date: Wednesday, October 22, 2025
Time: 3 pm BST

Learn More:
https://mitelusergroup.org/events/ukandirelandwebcast/

If you're not currently a Mitel User Group user, join today to access great educational resources: https://mitelusergroup.org/

6

Introduction and Announcements / MUG Webinar: Navigating Communications Transformation

« on: September 08, 2025, 03:37:20 PM »

MUG members - Join Mitel and a global panel of seasoned consultants for a candid, practical conversation on how and when to engage consulting expertise as you plan or evolve your communications strategy.

Title: Navigating Communications Transformation - When and How to Engage a Consultant
Date: Tuesday, September 9, 2025
Time: 10 am CDT/5 pm CET

Learn More: https://mitelusergroup.org/events/howandwhentoengageconsultant/

If you are not currently a Mitel User Group User, join today to access great educational resources: https://mitelusergroup.org/

7

Introduction and Announcements / Mitel MiVoice Business Release 10.4 Updates & 10.5 September Release Sneak Peek

« on: August 06, 2025, 12:43:16 PM »

MUG members, join us for a live webinar next week with Tim Gaiser, Sr. Product Marketing Manager for MiVoice Business at Mitel, for an exclusive update on MiVoice Business release 10.4, the powerful all-in-one communications solution built for On-site, Subscription, and Private Cloud deployments.

Plus, don

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Introduction and Announcements / MUG Webinar What's New in MiVoice MX-ONE 8.0 & OpenScape Voice V11

« on: June 25, 2025, 11:57:35 AM »

MUG members join us for informative session led by Mats Perjons, Product Marketing Manager at Mitel, as he walk through the latest innovations in MiVoice MX-ONE 8.0 and OpenScape Voice V11.

Title: What's New in MiVoice MX-ONE 8.0 and OpenScape Voice V11

Date: Tuesday, July 1, 2025

Time: 7am CDT/ 2pm CET

Learn More: https://mitelusergroup.org/events/innovationinaction/

If you are not currently a Mitel User Group User, join today to access great educational resources.

https://mitelusergroup.org

9

Introduction and Announcements / MUG Training: Provisioning Users & Services on MiVoice Business

« on: June 05, 2025, 10:46:24 AM »

MUG Members - Join us for a live training! Mitel Technical Instructor, Dave Reader, will dive into the different methods for provisioning Users & Services for MiVoice Business.

TITLE: Provisioning Users & Services on MiVoice Business
DATE: Monday, June 9th, 2025
TIME: 9 AM CDT / 3 PM CET

LEARN MORE: https://mitelusergroup.org/events/usercreationmicollabtraining-919/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources and engaging online and in-person events: https://mitelusergroup.org/

10

Introduction and Announcements / MUG Events: Unlocking Hybrid UC Success with Mitel & Zoom

« on: May 06, 2025, 11:51:27 AM »

MUG Members - Join us for a live webinar exploring how Mitel's Hybrid UC Solution with Zoom delivers the best of both worlds - on-premise control with cloud-powered flexibility.

TITLE: Unlocking Hybrid UC Success with Mitel & Zoom
DATE: Tuesday, May 13, 2025
TIME: 9 AM CDT/4 PM CET

LEARN MORE: https://mitelusergroup.org/events/hybriducsuccesswithmitelandzoom/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources and engaging online and in-person events:  https://mitelusergroup.org/

11

Introduction and Announcements / MUG Training: Mitel Administration for MiVB

« on: April 03, 2025, 05:13:52 PM »

Mark your calendars and join us for Part 2 of MUG's 2025 5-Part Training Series! In this session, Mitel Technical Instructor, Robert Payne, will explore the process of user creation on MiCollab using the standard process and CloudLink.

TITLE: Mitel Administration for MiVB
DATE: Thursday, April 10, 2025
TIME: 9 AM CDT / 3 PM CET

LEARN MORE: https://mitelusergroup.org/events/usercreationmicollabtraining/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources. https://mitelusergroup.org/

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Introduction and Announcements / MUG Events: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Pl

« on: March 26, 2025, 08:58:14 AM »

MUG Members, join us for a live webinar where Mitel contact center specialists will share details and demonstrate Mitel's next-generation customer experience platform: Mitel CX.

TITLE: Re-Imagine Your Customer Experience with the AI-Powered Mitel CX Platform
DATE: Tuesday, April 1, 2025
TIME: 11 AM CDT / 5 PM CET

LEARN MORE: https://mitelusergroup.org/events/mitelcxlaunchwebinar/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources. https://mitelusergroup.org/

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Introduction and Announcements / MUG Events: MiVoice Business 10.2 & 10.3, MiCollab 10.0, + Administration Update

« on: March 21, 2025, 04:45:33 PM »

MUG Members, join us for a live webinar next week where Mitel leaders will showcase the latest enhancements in MiVoice Business, MiCollab and Administration and provide a sneak peek at what's on the horizon too.

TITLE: MiVoice Business 10.2 & 10.3, MiCollab 10.0, + Administration Updates
DATE: Tuesday, March 25, 2025
TIME: 11 AM CDT / 5 PM CET

LEARN MORE: https://mitelusergroup.org/events/mivoice10-2micollab10-0/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources.
https://mitelusergroup.org/

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Introduction and Announcements / MUG Events: What is CloudLink?

« on: February 04, 2025, 04:22:02 PM »

MUG Members, kick off the new year with Part 1 of MUG's 2025 five-part training series.  Join Mitel Technical Instructor, Robert Payne, as he dives into the fundamentals of Mitel Administration (formerly known as CloudLink).

TITLE:  What is CloudLink?
DATE: Tuesday, February 11
TIME:  9am CST / 4pm CET

LEARN MORE:  https://mitelusergroup.org/events/whatiscloudlink/

If you are not currently a Mitel User Group (MUG) member, join today to access great educational resources.
https://mitelusergroup.org/

15

Introduction and Announcements / MUG Events: Data-Driven Decision Making with Performance Analytics

« on: January 10, 2025, 11:25:33 AM »

MUG Members - join in for the first of many educational webinars in 2025!

TITLE: Data-Driven Decision Making with Performance Analytics
DATE: Thursday, January 23
TIME: 10am CST / 4pm UTC

LEARN MORE:  https://mitelusergroup.org/events/mitelmpa/

If you are not currently a Mitel User Group (MUG) members, join today to access great educational resources.
https://mitelusergroup.org/