Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MWI button appearance

« on: March 10, 2025, 03:04:45 PM »

The vm for the extension does light the light up.  This is when I try to program a mwi button for the other mailbox. The button says the label name but is gray and says off.  This is for a ring group and when it is not answered it hits its on VM box and I want a appearance of that mailbox that can be checked from a phone.  I have it going to her email but that is not enough.

2

Mitel MiVoice Business/MCD/3300 / Time beside the alarm status

« on: March 05, 2025, 11:58:05 AM »

I have two controllers networked together at different locations. mivoice 3300  mxeIII and a mxe.   I just noticed that there is time and date showing up beside where the alarm clear (status ) is at the top of the page.  both systems have a different time and incorrect.  The actual date and time on the system and phones are correct.  What does this time correlate too?  I have updated one to the 9.4 and the other is waiting on money to update the controller first.  it is at 8.0

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Mitel MiVoice Business/MCD/3300 / MWI button appearance

« on: February 12, 2025, 05:13:52 PM »

I am sure this is a silly thing.  I have programed a lot of buttons this way but this one will not work for me.  MIVB 9.4   nupoint VM, and Micollab.
I had to change a extension to another number due to conflict is the start of the issue.  This person has one extension 6187 but she hot desk in to a acd extension 6636.  I put a multicall button of 6187 while logged into 6636 so she can answer not acd call from that number.  6187 also has a MB.  I normally put a MWI button on the 6636 so she can see she has a voicemail on 6187 and get to it.  I have 20 other extension that this works on.  This one however has the MWI button that says off in a square.  I have the MB set up in nupoint.  I also deleted it and let micollab create the MB also (same results).  I cannot find anywhere what this off is and why it is on this button.  Thanks for the help

4

MiVoice Office 250/Mitel 5000 / new extension cannot be called from another node

« on: January 15, 2025, 12:15:16 PM »

I have two 250 boxes tied together.  One has ext 100's and the other 200's.  The users at 100 can call all the phones on the other node with ext 200's   100 can call 201, 202 and so on.  However I added ext 220. anyone at the other node (100) cannot dial this 220 extension.  It gets shut down when the second 2 is dialed.  I know this is a simple something I am missing. Thanks

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Mitel MiVoice Business/MCD/3300 / Re: Ideas on seperate MOH for callers on hold or park or ACD path

« on: September 16, 2024, 04:16:45 PM »

Ralph I have created the call director mailbox for a ACD user.  I have it set up for the messages and it returns back to the original ACD extension. Works great, however when I place a test call and transfer caller to the call director mailbox it still wants me to leave a msg instead of the call flow.  Now if I call a extension programed to that mailbox it rings and I hear the call director.  I think I might be missing something easy here.       I just need a way to transfer the call to the mailbox and call director pick right up. 

Thanks again.

6

Mitel MiVoice Business/MCD/3300 / Help with two MBGS on MIVB

« on: September 16, 2024, 03:43:59 PM »

I have two MBG, one for secure call recording and one for Teleworkers.   I have the teleworkers connected to the teleworker mbg.  The onsite workers that get call recorded connect to the call recording MBG.  I have switched to the interaction recording requiring the direct recording.  This is why I am now using the second MBG for call recording.  These mbgs are not "clustered" in with the system.  MY question is what is the best way to have the teleworkers get recorded also.  I have the teleworker sets MAC in the call recording MBG  and the teleworker MBG ( of course they connect to the teleworker MBG).  Thank You for the help.     9.4 MIVB system

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Mitel MiVoice Business/MCD/3300 / Re: Ideas on seperate MOH for callers on hold or park or ACD path

« on: August 09, 2024, 10:05:59 AM »

It is a fairly long recording that only certain customers will have to hear.  So the csr have to find out what they need first.

8

Mitel Software Applications / cluster question for MBGs

« on: August 08, 2024, 01:28:38 PM »

I have a system that has a MBG for teleworker, a Micollab server with mivoice border gateway and another MBG for secure call recording.  I have not had to deal with anything cluster related.  Are these considered clustered? they all work with a Mivoice 3300 but do not seem to be connected to each other in what they do (other than teleworker calls being recorded).  The MSL versions  are not the same now and I am upgrading the SRC to 11.6.  Will the others have to be upgraded as well or are the not clustered and do not have to be?    SRC is now at 11.6   teleworker is at 11.0 and micollab Linux 11.0

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Mitel MiVoice Business/MCD/3300 / Ideas on seperate MOH for callers on hold or park or ACD path

« on: July 30, 2024, 10:38:07 AM »

Mivoice 3300 9.1  with ACD MiCC contact center 

I do not have much experience with ACD but have inherited it.  I am needing to have callers that have come into the ACD que be put on Hold or park and hear a message, then be able for recall or the agent pick them back up after hearing the message.   By law they have to hear this message in the middle of a service order  Example( Customer calls in, discusses what they are needing, Then they have to hear the recording for the law, Then return the agent and finish the service order up).  We have multiple RADs with messages that play while on hold in the que now and those are good and need to stay in place. How would be the best route to achieve this.  Maybe a hunt group ext that they could be sent too ( but how would they get back to the same agent)  Call director (same how to get back to same agent)?     Have a separate MOH hold button with a different source?  Call park (can I have a separate MOH for those call Park positions  (we do not use call park now)

 

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MiVoice Office 250/Mitel 5000 / 28-vpu out of sync

« on: June 25, 2024, 01:46:46 PM »

Any one know what 28-vpu out of sync in red that shows up on a 6940 phone does not show up on 6930 phones.  This is on a Mitel 250 with MCS.  The phone works but this shows up randomly and goes away.  On the last software version.  These phones are on a network of switches, the ports are tagged vlan, the phones are not. 

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MiVoice Office 250/Mitel 5000 / Re: Caller ID not working on incoming calls.

« on: June 20, 2024, 11:20:40 AM »

That was it!!!  Thank you

12

MiVoice Office 250/Mitel 5000 / Re: Caller ID not working on incoming calls.

« on: June 18, 2024, 02:20:20 PM »

These are 8560 phones.  I notice that the window on the right shows the phones that have the flags.  such as show caller id when ringing, this has all my phones.  However the caller ID -CO shows now phone and I cannot add any to it.  Could this be the problem?  This is under phone related info flags.  System flags has display caller ID set to yes. 
Thank you for your help.

13

MiVoice Office 250/Mitel 5000 / Caller ID not working on incoming calls.

« on: June 17, 2024, 01:33:27 PM »

I have a simple 250.  The customer has requested CID.  CID info is coming in from the CO analog lines.  Under the phone flags  Display CID on ringing  (yes)   Display outside CID name (yes)

I cannot enable or put phones into the Extended ring cadence or Caller id co and Caller ID IC under system flags.   This field is blank when opened up.  How can I get this enabled or phones put into this field so CID will work.   

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MiVoice Office 250/Mitel 5000 / Swapping a user from digital phone to sip on mcs

« on: May 31, 2024, 02:49:05 PM »

I have a ext 223 that is a old phone (digital) on the Mitel 250.  I have a 6940 set up and ready for a user. I want to move 223 to this 6940 phone.  I cannot seem to get the steps right.  I have even tried to delete 223 and bring it back as a sip69xx phone.  However I just end up with a ext 1000 on the sip side and 223 comes back as it was.  Anybody know where I can get instructions on this or help me out.  Ext 223 name and everything stays the same just a new phone.  I also have that ext 1000 sitting in mcs but cannot attach 223 to it either. 

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MiVoice Office 250/Mitel 5000 / Re: 6940w phones with phone manager

« on: May 16, 2024, 10:20:38 AM »

I just reread my post, it's a little misleading.   I have a bunch of 6940s working on this system.  However when I try to use the 6940w it will not come up.  I can take a non W phone and it will work on the extension.    I know I had run into a software issue with bringing up W phones on a 3300 system on older software.  I figure this is the same thing.