Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Audio drop on teleworker phone

« on: December 12, 2023, 06:48:09 PM »

I'm have the same problem.

Were you able to fix this?  If so what was the problem?

Hi there,

We have a number of users working remotely with MITEL 5320e handsets setup in teleworker mode, connecting to our MBG (handsets MAC addresses added) physically connected to their home routers via a PoE injector

One of these users has been setup for months but suddenly today, she has reported that when she dials an external number, the audio is OK for around 3 seconds then suddenly she can't hear anything from the other end, but strangely they can still hear her ?
She's adamant that nothing has changed and also she is the only one of our teleworkers that is having an issue...all other users setup in teleworker mode continue to work without an issue.

So the call doesn't drop or disconnect as the other end can still hear her but she just cannot hear them..this is regardless of the handset or headset being used too
I'm abt to send her another 5320e phone but is there anything else that could be causing this ?

Her ISP is Virgin and her router is a HUB 3

Thanks in advance

2

MiVoice Office 250/Mitel 5000 / Unable to create session as there are no SIP Endpoint licenses

« on: August 25, 2023, 12:00:58 PM »

I'm getting an error message "Unable to create session as there are no SIP Endpoint licenses".

Does that mean I need to buy a license?  Or can this be fixed some other way?  Is there an easy way to see how many licenses I have and which users are using them?

3

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 hard time hearing SIP user international call only

« on: August 10, 2023, 12:53:35 PM »

Thanks TE, I will try that out

4

MiVoice Office 250/Mitel 5000 / MiVoice Office 250 hard time hearing SIP user international call only

« on: August 10, 2023, 12:16:43 PM »

We have a SIP user that says when calling international only, the person they are talking to has a hard time hearing them.  When the SIP user calls internally we can hear them fine. We had them call a cell phone and that was fine also.

I know there could be many reasons bandwidth, firewall, etc.  and I don't know too much about the phone system but wanted to see if anyone knew if there was a setting on either the Mitel Phone Manager, MiVoice Office 250 DB programming or MiVoice Office Application Suite to improve the call quality.

5

MiVoice Office 250/Mitel 5000 / Unable to drag unassigned users into Business Unit

« on: August 10, 2023, 12:05:39 PM »

I'm trying to assign unassigned users to a business unit on the MiVoice Office Application Suite, it says to drag the users into the folder but when I move the user to the folder the user does not move into the folder.  Does anyone know what the problem is?