Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Understanding Call Flow

« on: June 25, 2023, 08:28:04 PM »

I call it "following the trail of breadcrumbs". For ARS, start with ARS Digits Dialed, since that maps what the user dials to a route or route list, which in turn references a trunk group, COR Group, and Digit Modification number. Trunk groups in turn refer to trunks, and so on.

Big Thanks Lundah for the info.

So From my understanding. Heres the lay out I've got

Incoming Call > ARS Digits Modified > Goes to Route Plan, List, Direct Route (Defines Trunk) > Digit Modifaction Plans > Then to a users phone?

2

Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Understanding Call Flow

« on: June 22, 2023, 08:39:26 PM »

Hello Mitel Forums!

I am currently taking over a Mitel 3300 from a previous provider and looking into the configuration so I can better understand, unforunately our hand-over documents from the previous team are lackluster.

Is there an easy to trace the call flow, and see what is happening with Digit modification?

Thanks Team.