Messages

1

Shoretel - MiVoice Connect / Re: Voicemail Behaviour Changed with R19.3SP3

« on: August 10, 2023, 01:07:15 AM »

Slight update to the original post.
The actual call scenario was as follows;

User A forwards to Hunt Group 1, Hunt Group 1 overflows to User B, User B forwards to voicemail.

With older versions of Connect, callers to User A would eventually end up in Users A's mailbox
With Connect R19.3SP3, callers to User A would eventually end up in User B's mailbox

In the above call scenario User A and B could also be Workgroup A and B.
The issue arises because calls are routing through a Hunt Group.

Good news -
There is a fix to restore call flow behaviour to pre R19.3SP3 behaviour

On HQ Server
Regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Shoreline Teleworks\Telephony Management Server\Settings

Under that key, double-click the string value SwitchDebug to edit.

Remove the existing period from the end, add a space
Add the setting hunt_pickup 0
Add a closing period at the end to indicate the new end-of-string

A common configuration setting might appear as follows:
debug_options onhook_dialing_for_IP110 1 hunt_pickup 0.

Registry edit is automatically replicated to all DVS's and Voice switches. No reboot is required. Change takes effect immediately.

Mark.

2

Shoretel - MiVoice Connect / Voicemail Behaviour Changed with R19.3SP3

« on: June 18, 2023, 09:46:42 PM »

Recently upgraded MiVoice Connect from R19.1SP2 to R19.3SP3 (22.25.5800.0) and the behaviour of voicemail changed with following scenario.

Caller rings User A, User A calls are forwarded to User B, User B calls are forwarded to Voicemail, Caller ends up in User B mailbox. With previous versions of Connect the caller would have ended up in User A mailbox. We would like to revert back to the old behaviour.

I assume there is a Registry Key we can add or change to revert back to the old behaviour and hoping someone out there will know the settings to use.

Mark.