Messages

1

Mitel Software Applications / Help with Mitel Connect App

« on: July 21, 2023, 09:25:33 AM »

I have a user that is trying to use the mitel connect app but whenever she calls out she is unable to connect and gets a "disable caller ID" message. But she doesn't have it engaged from what I see. Where should I look and what should I do to try and resolve this issue?

2

Mitel MiVoice Business/MCD/3300 / Help With Mitel 6390 Phone

« on: June 09, 2023, 12:49:16 PM »

Hello everyone! I'm not sure if I posted this in the correct location but I am having issues with my Mitel office phones. I had two users swap desks, so I swapped phones and everything is working save for a few issues.

One phone seems to not be sending signal through to the PC with the ethernet out on the back of it. While it was working totally fine before and connecting no problem. Otherwise it works as a phone.

The second phone seems to have incorrect caller id information or it will call the wrong number. She will dial a number from voicemail and it will show the proper number on her phone but it will dial an entirely different number. It has happened three times now. But does not happen all the time.

Any ideas or places to start? I am new to these devices.