Messages

1

Mitel MiVoice Business/MCD/3300 / Setting up a SIP Peer Profile

« on: January 25, 2024, 04:23:42 PM »

Hi,

We are trying to setup a new SIP Peer Profile to a partner of ours and we are having some issues (Their system is not Mitel). For setup purposes we are trying to just get one extension to call over and the one we are using is 7620.
We also currently have a SIP peer profile setup with a partner that was worked for years. (but it is another Mitel system)

1. The SIP peer profile is registering successfully according to both systems. We had to setup a network element for this.
2. We have an ARS digits dialed setup to listen for when 762 is dialed and it expects one digit after that. The termination number is 59.
3. We have an ARS route setup on number 59 that points to the Sip Truck setup with the Sip Peer Profile. The COR group is set to the same COR group as the working SIP peer profile.

When I dial 762 on my phone, it pauses and waits. Once I hit one more digit, the call drops without ringing or doing anything.

2

Mitel MiVoice Business/MCD/3300 / Re: Where do calls go that are not setup in the system

« on: September 07, 2023, 04:18:55 PM »

Thank you. I was able to fix my issue because of your input.

3

Mitel MiVoice Business/MCD/3300 / Where do calls go that are not setup in the system

« on: September 07, 2023, 10:27:05 AM »

Hi,

We have around 300 DID lines but we do not program them into the system until we have an employee using that number. When you call one of these DID lines it rings to a recording and I am not sure how to edit that recording or change those calls to be handled by the Auto Attendant.

Thanks

4

Mitel MiVoice Business/MCD/3300 / Transfer Only Mailbox Type issue

« on: May 01, 2023, 09:55:21 AM »

Hi,

We have a Mitel MXe-III MiVoice Business. I recently set up a new MLAA and one of the choices we want to offer is to press 0 if you know your partes extension. 0 takes you to a transfer only mailbox and then the caller would enter the party's extension. This works so far as the destination phone set rings but if they don't pick up, the call goes to the VM of the MLAA instead of the voicemail of the extension that was dialed.

Any way to get that functionality?

Thanks.

5

Mitel MiVoice Business/MCD/3300 / Re: Ring group

« on: April 19, 2023, 09:00:38 AM »

I am pretty new to Mitel management myself, but I thought the 1st and 2nd alternatives where when the call failed. I dont think the call fails if it rings the group and no one answers. I think you could just set the ring group up as a terminal cascade and have your first person in the cascade be your first destination. Then set the overflow point back to the users extension. I am not 100% on this, just something to try.