Messages

1

Mitel Software Applications / Re: MiCollab Conference Calls - Softphone stops working

« on: April 24, 2023, 04:59:00 PM »

Server Version: MiCollab 9.2.0.202-01
Client version: 9.2.153

2

Mitel Software Applications / MiCollab Conference Calls - Softphone stops working

« on: April 21, 2023, 11:48:04 AM »

Hi again!

My call centre techs are telling me that after they finish a conference call, their MiCollab softphones will stop working and they have to restart their MiCollab application on their PC. I've tried redeploying everyone's profile and collected the following log file

[0109/132615.434:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0109/132616.621:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/111531.782:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/111533.104:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/151356.792:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/151358.052:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0116/075915.827:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0116/075920.527:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization

3

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail

« on: April 21, 2023, 11:43:43 AM »

via WebPortal

4

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail

« on: April 18, 2023, 10:09:38 AM »

I was able to clear out the mailbox by applying a Limits class of service that removes voicemails after a time period.. I never was able to login to the voicemail box though  :/

5

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail

« on: April 14, 2023, 05:28:34 PM »

We are using NuPoint, and I have found the mailbox in NuPoint but there doesn't seem to be any login info. It has an alternate extension, and I logged into the mailbox to check it out but there were no voicemail in there

6

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail

« on: April 14, 2023, 12:06:03 PM »

I need to delete them since the mailbox is almost full, its a voicemail that points to our PSA board. Once the voicemail is a day old it can be deleted. Another alternative is to just set some sort of retention rule that can clear this out once a week or something?

7

Mitel MiVoice Business/MCD/3300 / Ring Group Voicemail

« on: April 12, 2023, 04:56:33 PM »

I have a ring group that is almost full but I cannot figure out how to login to it! It doesn't overflow to a mailbox and the ring group extension doesn't exist in MiCollab. I can browse to the mailbox in NuPoint but there is no login information for me to use, only a passcode. Please guide these blind eyes to the login name for the ring group mailbox

Thanks!

8

Mitel MiVoice Business/MCD/3300 / Re: Ring groups that dial external numbers

« on: April 12, 2023, 04:53:31 PM »

Thank you I will try this!

9

Mitel MiVoice Business/MCD/3300 / Re: Ring groups that dial external numbers

« on: April 12, 2023, 02:24:40 PM »

The ring groups cascade to each other for primary oncall group, secondary on call group then manager on call group

10

Mitel MiVoice Business/MCD/3300 / Ring groups that dial external numbers

« on: April 12, 2023, 12:32:52 PM »

Hi Everyone!

I am looking to configure objects in our MiCollab/MiBussiness Voice environment that will have external numbers attached to them. For example, a call comes in at 2am and the call flow directs it to ring group that will dial the technicians cell phone directly

Is this even possible to do? The only way I can see this working is configuring specific keys for each user.


Thank you!!