Messages

1

Mitel MiVoice Business/MCD/3300 / Can I make a Dss button call a dn and open up the speaker.

« on: October 18, 2024, 09:01:30 AM »

looking to make a DSS/BLF button call an extension as handsfree answer back?

right now I have the button created as a speed dial and I put a * in front of the dn so it will open up the phones speaker on the far end when called,  but the customer would really like to also have the button show when the phone is in use.

2

Mitel MiVoice Business/MCD/3300 / Re: Call history in a multiline appearance group

« on: October 18, 2024, 08:52:19 AM »

Hope mitel fixes this, the phones history should store all calls that ring the phone no matter what dn or button it is. 

just like every hosted system out there that we are competing with

3

MiVoice Office 250/Mitel 5000 / Re: Cannot break dialtone

« on: July 24, 2024, 10:37:18 AM »

We have had this same problem with multiple 250 lately and now with an SMB. all on comcast.  have you found a fix for the problem besides replacing the processor board ?

4

Shoretel - MiVoice Connect / Re: How many of you still have customers on Cloud Connect

« on: July 18, 2024, 09:12:03 AM »

No it doesn't get shut down till 2029.  they are not taking new customers but still allowing add ons and contract renewals.

5

Shoretel - MiVoice Connect / How many of you still have customers on Cloud Connect

« on: July 16, 2024, 11:28:46 AM »

Just curious how many of you still have customers on Cloud Connect. and are you upset with how Ring Central is handling the merger?

we still have a lot of customers on Mitel Cloud Connect and they are all pretty happy with the platform and don't feel a need to switch but ring central is putting a scare into them.  additionally we feel ring central is trying to steel the customers and cut us out of our commission. 

would be interested in hearing your experience.

6

Mitel MiVoice Business/MCD/3300 / Re: Call History not showing calls to a second dn group on 6940 phone

« on: March 07, 2024, 08:40:06 AM »

Any work around?  customers are getting very frustrated

7

Mitel MiVoice Business/MCD/3300 / Call History not showing calls to a second dn group on 6940 phone

« on: February 27, 2024, 06:56:25 PM »

Hi, I have created a second dn group of 3 buttons that appears on a few 6940 phones for a second company trunks to ring on.  when they go to call history button it doesnt show any calls to this ring group.  It only shows calls to the main company phone number that rings to the phones primary dn.  the phone will display the caller id of calls to the second company but still doesnt show in history.

I would think call history should show all calls to the phone both in and out. am I missing a setting ?

8

Mitel MiVoice Business/MCD/3300 / SMB 3300 Remote admin options

« on: September 27, 2023, 03:00:10 PM »

Im working with the new SMB and I have successfully enabled port forwarding for ports 80 and 443 on router and can log in through public ip address and make programming changes.

I have a customer that has reservations about forwarding port 80 and 443 because they are common known ports. 

I have a dedicated public ip in the MBG for teleworkers,  Can I come in through the MBG to admin the system?

9

MiVoice Office 250/Mitel 5000 / Re: Bria SIP smartphone app

« on: September 13, 2023, 04:08:29 PM »

awesome! ill work on this

10

MiVoice Office 250/Mitel 5000 / Bria SIP smartphone app

« on: September 12, 2023, 08:40:06 AM »

Hi, is there a document available for setting up bria sip smartphone app. on the 250

i would need it to work from outside the firewall

thanks
 

11

Mitel MiVoice Business/MCD/3300 / Re: MVB/ Smb whats a good generic soft phone app

« on: August 15, 2023, 09:21:48 PM »

Thanks Guys,  I got in touch with a mitel engineer who sent me an article for using Bria mobile sip app.  so far I have it working inside network now i just need some time to get it working through MBG.  I hope I can just direct the sip app to the public ip and wont have to set up dns forwarding

12

Mitel MiVoice Business/MCD/3300 / Re: MVB/ Smb whats a good generic soft phone app

« on: August 14, 2023, 04:27:40 PM »

looked for Microsip in the iphone app store and couldn't find it.  does it go by a different name ?

13

Mitel MiVoice Business/MCD/3300 / MVB/ Smb whats a good generic soft phone app

« on: August 11, 2023, 02:24:24 PM »

we are currently proposing a MVB/SMB for a client He needs a soft phone app for 2 users.  to add micolab and stuff will kill the deal on price

Is there a softphone app that anybody has found to be easy and reliable? 

plus will we be able to have it connect remotely with sip port forwarding through the firewall?

14

Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code

« on: July 25, 2023, 02:01:15 PM »

Hate DTS since there is no ability to reroute to VM. not saying it doesn't work. It is the same as dialing an access code since you need to press a key first. Not thinking this makes things easier or that they may need a club to the head :-)

yes this is now presenting a problem as we need unanswered calls to go to auto attendant...

it seems that now a days every phone system including all hosted allow you to make an external call without having to dial an access code so mitel really needs to get up with the times on some of this stuff.  especially if this is going to be the replacement for the 250 

15

Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code

« on: July 11, 2023, 04:33:27 PM »

Got it working,Got a tech support guy that actually knew what to do.   

We made key system keys and directed the trunks to those, and built DTS profiles for trunks. 

This application has pots lines but i see no reason the same setup wouldn't work with sip trunks.