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Mitel MiVoice Business/MCD/3300 / Hotdesk ACD agents when logged out are not rerouting to voicemail

« on: January 06, 2023, 09:26:14 AM »

Is there something that would prevent a logged out Hotdesk ACD extension from call rerouting/forwarded to voicemail?  Scenario, call comes into auto attendant, choose extension, immediately bounces back to AA saying extension not available.

If I set it to call reroute always or call forward always to voicemail, it reroutes/forwards successfully to voicemail.  Not a problem when logged in.

Software load is 9.4.1.17 on MIVB.