Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Incoming calls wrong format 10 digits

« on: July 22, 2024, 06:10:27 AM »

Hi Team,
I have a Mitel 470 with the latest software . All the DDI calls are going to the switch board , even though is programmed correctly . I have check the format of calls coming in and I noticed the leading zeros are missing e.g., 0207 xxx xxxxx are showing as 207 xxx xxxx. Gamma are adamant that  they are sending the correct digits .
Calls are going to the default extension because the PBX cannot find a match. Anybody knows what the cause can be Please?

2

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel 470

« on: May 20, 2024, 07:00:18 AM »

One of my our client with 470 couldn't browse to the 470 (version 4.1).The search tool couldn't find the system in the local network. Apparently he could ping the system IP address . He decided to restart the system and it didn't come back up with the error "Failed to mount volume /home".
I am not sure if the system has defaulted . any help will be appreciated .
 Thanks
 

3

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: No Outgoing calls after upgrade to version7.0 SP1HF2

« on: May 07, 2024, 06:32:24 AM »

Went to site to do with wire shark trace . I observed that the invite were all cancelled .Issues resolved after the Draytek firmware was upgrade to  the current level . Also changed the port in the 400 to Gamma   61166 to 5060 i.e.88.215.63.3:61166. to 88.215.63.3:5060 However, it worked when the software was on  version 4.
 
 Thanks

4

Aastra - MiVoice Office 400 and MiVoice MX-One / No Outgoing calls after upgrade to version7.0 SP1HF2

« on: April 19, 2024, 04:20:33 AM »

I have recently upgraded a site from version 4 to version 7.0 SP1HF2 . which had Sip trunks working fine with Gamma. After the upgrade , Incoming calls are ok but no outgoing calls .
Anybody come across this on SP1 hotfix 2?

5

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: RTP ports for Astra A300

« on: January 19, 2024, 11:44:40 AM »

Hi Team,
 Fantastic ! I had to go to site for this one unfortunately. The remote access to the system was only the web base Administration. The AIMS database was not connecting . When I got to site I realised why . The NAT address was still the old ISP address . So all the ports I opened were  fine . All working .
Thanks everyone for your help.

6

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel Dect 612 DT

« on: January 15, 2024, 03:58:03 AM »

Hoping to get a an advice why a dect phone will not register om MiVoice 470 . The phone is subscribed on the OMM but it is saying not available . The version of the software is 6.1 and I am going to try and upgrade it to 7.1  . Any advice will be very much appreciated .

7

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: RTP ports for Astra A300

« on: December 14, 2023, 03:49:12 AM »

Very good point . I thought that as well but it does seem to be .
The peculiar thing is  I have a web access to the system and there is no NAT settings in it .
 Thanks

8

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: RTP ports for Astra A300

« on: December 13, 2023, 04:54:58 AM »

I am really struggling to get voice in this system . Incoming /outgoing rings but there is no voice each way . Any suggestion will be extremely helpful.

 Thanks

9

Aastra - MiVoice Office 400 and MiVoice MX-One / RTP ports for Astra A300

« on: December 11, 2023, 12:04:17 PM »

Hi Team,
 I have an Old Astra A300 with sip trunks . I am looking for the ports to open in the router.
Any information will be appreciated .
Thanks.
 Kind regards ,
Robert

10

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: unable to dial 0208 and 0207 numbers

« on: November 09, 2023, 04:29:19 AM »

Thanks for your advised . For some reason , someone entered 20 in the destination code . I appreciate your advice , Problem fixed

11

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: unable to dial 0208 and 0207 numbers

« on: November 08, 2023, 06:36:42 AM »

When they dial the number 90208980****, is showing on the display as 9-8980****.
Thanks

12

Aastra - MiVoice Office 400 and MiVoice MX-One / unable to dial 0208 and 0207 numbers

« on: November 03, 2023, 07:41:16 AM »

I have recently ported a number from ISDN to Gamma sip trunks . The customer can dial every number except 0208 numbers . However, if they put 44 in front of the numbers i.e. 44208********* then it works . Is it a flag in the trunk group settings for this please?. Any suggestion will be very much appreciated.
Thanks

13

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Mitel Dect 612

« on: October 09, 2023, 04:04:30 AM »

Thanks very Much for you help . However, I am not sure if the Client is doing something wrong . As as she put the user number and press ok , she get's not available . She doesn't get the option to enter the pin

14

Aastra - MiVoice Office 400 and MiVoice MX-One / Mitel Dect 612

« on: October 06, 2023, 06:43:19 AM »

I have issues registering a dect phone on MiVoice  400. The previous phone died and I have deleted it in the OMM created the a new phone with the same extension number  and the phone subscribe without any issues . However, when the client logs in on the phone it comes out as not unavailable .

On the Event logs in the OMM , i got User access failure with Authentication failure .

15

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Issues with Dect 602/612 with IVR

« on: August 07, 2023, 12:21:30 PM »

Thanks all . Software Upgrade from version 5+ solve the issues