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Messages - petesff

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Mitel MiVoice Business/MCD/3300 / Re: 4 Extra rings externally
« on: April 25, 2011, 12:06:31 PM »
That worked!  Thanks and you were right, I was doing the COS on the phones and not on the trunk.  Thanks for your time and energy!
Chad

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Mitel MiVoice Business/MCD/3300 / Re: 4 Extra rings externally
« on: April 25, 2011, 10:46:59 AM »
I believe I found the class of service option being used, Does this sound like the correct option.   ANI/DNIS/ISDN Number Delivery trunk......... on or off.   It was on, I turned it off and saved the changes and still no changes.  Do we have to reboot the box? 

I think you are exactly right though because I found another user who has the same option and this was someone elses reply.

From a Mitel Tech Bulletin:Description/SymptomsRing is not heard immediately when external phone calls on LS trunkBody/SolutionsBackground:An external phone that is connected to the LS trunk rings four times before the receiving phone rings. When the class of service option ANI/DNIS/ISDN Number Delivery Trunk is enabled, the system waits for the ANI information before making the phone ring. If ANI is not provided, the phone will not ring immediately.Solution:In the COS, disable ANI/DNIS/ISDNNumber Delivery Trunk

So from reading this, it sounds right but wondering why it isn't working when I turn it off.

Thanks for any help!!!

Chad

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Mitel MiVoice Business/MCD/3300 / 4 Extra rings externally
« on: April 22, 2011, 06:02:00 PM »
There is a tech that tried to get caller ID working on our phones and ever since they made some changes, we have four extra rings externally before the internal users hears it.  I can't remember where they made their changes.  They claim it is because it is caller Id is on but I don't think so because we have another location that has it and it does't do this.  It only started after they made their changes.  I remember they were in some part where they changed some settings that said show "something something"  Does anybody have any ideas?  Thanks for any help!

Chad

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