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Mitel MiVoice Business/MCD/3300 / Where to change voicemail message for VM Ports?

« on: October 16, 2022, 03:05:15 AM »

Hi All,

I've done a trace on our main number and basically during the day it goes to a ring group (easy enough). We then have night switch 1 from 5pm to 6pm and night switch 2 from 6pm onward.

Now night switch 1 and night switch 2 seem to land on the same hunt group that has 8 VM ports added to it. When i call the main number i get a different messages for night switch 1 and 2 even though it lands on the same hunt group and VM ports. There's also two VM multi-level auto attendants but changing those options is simple.

My question is - we need to update the current two voicemails with a new, updated messages - how is this done?

My followup question for my own knowledge - how do you have two different voicemail messages when both night switch 1 and 2 land on the same hunt group with the same VM ports?

Currently looks something like the below:

3100 > 3988

3988 >  day route 5 > 3195 reception ring group
             night 1 route 8 >     *3989 > 3199
                                                                    >hunt group 'Voicemail' - members: VM ports 9001-9008
              night 2 route 7 >    *3988 > 3199

VM multi-level auto attendants: 3989, 3988

Thanks.