Messages

1

Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding

« on: May 19, 2011, 03:25:48 PM »

Sorry for the delay in replying. The call processing is through and Active Voice Repartee system. The issue was actually in the user profile where call transfer to the extension had been disabled.

2

Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding

« on: April 25, 2011, 01:10:26 PM »

The calls are not DID. We have a front end Call Processing menu that allows dial by name or extension input. I checked the features and found none active.
Thanks

3

Mitel MiVoice Business/MCD/3300 / Re: External Call Forwarding

« on: April 18, 2011, 10:21:27 AM »

I have a question about a similar problem. I'm new to the Mitel world but have been gradually learning the ins and outs of the 3300. I installed a new 5324 IP phone and can't seem to get external calls to ring at the set. The calls go directly to voicemail.
I've confirmed that the call rerouting and COS settings are correct and have rebooted the device. Internal calls route correctly. Any hints or advice would be appreciated.