Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Adding a desk phone to a softphone only user

« on: September 01, 2022, 05:01:32 PM »

I have tried both full and multi-device. When I have the desk phone set as multi-device, the phone displays locked and is unusable.

2

Mitel MiVoice Business/MCD/3300 / Re: Adding a desk phone to a softphone only user

« on: August 30, 2022, 05:58:23 PM »

We have the UCC standard user. All of our users have that license.

3

Mitel MiVoice Business/MCD/3300 / Adding a desk phone to a softphone only user

« on: August 30, 2022, 05:15:11 PM »

Hello all,

I've been struggling to get this set up and working correctly. When our 3300 was set up, most of our users were set up as a "softphone only" user. We are adding a desk phone for some of our users. I can't seem to get the desk phone to work properly when there is a softphone still on the extension. Currently, I have one set up on my line. I can call out from the desk phone but cannot receive calls on it. My softphone still works without issue. Is there a good way to add a desk phone to a line without deleting and recreating the entire extension? I appreciate any help I can get.