Messages

1

MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?

« on: May 27, 2023, 12:37:14 PM »

Our company has been installing RingCentral and Grandstream for the smaller customers.

2

MiVoice Office 250/Mitel 5000 / Re: Inconsistent VM to email

« on: October 27, 2022, 02:23:49 PM »

@aswerner01 what version of software are you running? You may need to upgrade to at least 6.3 SP5. I believe that is the version that Mitel added the "Allow Any Authorization servers". That must be checked to YES. I have this same setup working at a couple of customers. Port 587 and smtp.gmail.com as the server with an app password.

3

MiVoice Office 250/Mitel 5000 / UM with Office365

« on: October 27, 2022, 01:56:42 PM »

Has anyone gotten this to work with app passwords? Customer cannot reenable basic authentication due to insurance concerns. Customer is on 6.3 SP7 and it was working recently until Microsoft killed basic auth on 10/1/22. We have been able to get SMTP (Forward and Copy) to work, just not IMAP (Enhanced Integration). I did create a free outlook.com account and it works for IMAP with an app password on that system. I'm guessing it is something in the Exchange Admin side of things that is broken.

I had the customers IT vendor ensure that IMAP was turned on as well as User Consent. I also switched the IMAP on the Mitel from event to polling. Still no luck. Anyone have any suggestions?

4

MiVoice Office 250/Mitel 5000 / Re: Voice mail to email works intermittently

« on: May 23, 2022, 12:26:08 PM »

We have a Mitel 5000 installed in 2014 and it's been pretty flawless until last month.  Suddenly we were not getting voicemail sent to email except maybe 5% of the time.  (Forward & Copy - they go to the phone as well).  We'd get a message come through once in a while, like 1 in 10 or 20.  We were using an Office365 email account which is also used with other devices that send email alerts at our site, and those systems continue to send mail without issue.

For testing, I setup a gmail account just for the Mitel, and the result is the same, it works only 5-10% of the time.  I've been over the Email Gateway settings 100 times.  (If it was an incorrect setting, it wouldn't work at all).  There's no pattern, time, or any consistent thing I can pin down as to why this is suddenly an issue.

1) Where can I find the logs in the Mitel that would show email sending activity?
2) Does anyone have any guess what the issue could be?

When I ping the Mitel from the internal LAN I get a constant, steady stream of replies, so I don't believe it's an intermittent connection issue.

I have worked on this exact issue with tech support regarding a few of our vendors. For office365 to work, you have to be on 6.3 SP6 or 6.3 SP7. In the email gateway settings there will be a setting "Allow any authorization servers". That must be set to yes. That will fix your problem.
 
If you are on any previous level of software, there is a patch that must be installed.