Messages

1

MiVoice Office 250/Mitel 5000 / Re: Setting up ACD on a phone so the agent doesn't need to enter agent id

« on: February 07, 2013, 05:38:52 PM »

Hi,
Thanks for your replies.  We've decided to just have the operator enter the agent id each day.

Regards

Terri

2

MiVoice Office 250/Mitel 5000 / Setting up ACD on a phone so the agent doesn't need to enter agent id

« on: February 03, 2013, 10:43:33 PM »

Hi all,
I really hope I have this is the correct queue for this question.  We have a couple of ACD queue's already setup.  I have configured a new phone/agent.  It is now working (whew !) but when they press Login on the phone it asks for the Agent ID.  If I manually type it in then it works and joins the queue.  However all our other phones don't ask for this, they connect straight away.

I have been through every screen I can think of to compare the setup of my new phone with an existing phone and cannot find anything. I've also been through all the documentation I have and there's no answers there.

Does anyone know how to do this ?

Thanks heaps

Terri

3

MiVoice Office 250/Mitel 5000 / Adding the Console to a Pickup Group

« on: August 30, 2012, 09:12:33 PM »

Hi,
We have a site where the reception phone is not always manned.  What they would like to do is have nominated people in the office be able to pick it up.  I created a Pickup Group but when I tried to add the reception extension I received a message that I could not do that.

Is there a way to do this ?  Or is there another way to go about achieving the same result.

Thanks heaps !

Terri

4

MiVoice Office 250/Mitel 5000 / Mitel 5550 - How do I/Can I setup an access code for people with International ?

« on: August 29, 2012, 02:22:39 AM »

Hi,
We have some phones in the general office area with access to International Dialing.  Is there a way to setup a code that the person has to dial to verify that the correct person is using the phone - similar to the pin for the voicemail but for International dialing ?

Thanks

Terri

5

Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction Question

« on: March 21, 2011, 10:19:07 PM »

Thanks heaps Mitel100 - that makes sense.  At least this little exercise has taught me where all this is setup 

6

Mitel MiVoice Business/MCD/3300 / Re: Class of Restriction Question

« on: March 21, 2011, 05:28:08 PM »

Thanks heaps for the response Ralph.
I checked the route assignment form and 1 through 5 are filled in.  Everything else has the "Digits before Outpulsing" set to 4, whereas 1 through 5 leave this field blank.  I would have thought that this meant that anyone with a COR set to 10 would only be able to dial 4 digits ie internal only ?

I checked the Max Digits dialled form and everything has Unlimited set.

Thanks heaps !

7

Mitel MiVoice Business/MCD/3300 / Class of Restriction Question

« on: March 21, 2011, 01:14:14 AM »

Hi,
I've recently taken over the administration of one of our sites phone systems. I have had no training on Mitel Administration 

I went in to check who had international access as the company is cracking down on it.

There are several users with COR set as "10".  This was different to our other systems so I went into Class of Restriction Group Assignment and "10" is blank.  1 through 5 are used.

So I went into ARS Digits Dialled Assignment and the Termination Number field uses 1 through 5, with nothing set to 10.

I'm wondering what this does ?  Does it mean those extensions have access to dial anywhere ? They must be able to dial out as there are people using them.

Is there somewhere else that I need to check ?