Messages

1

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Embedded VM Cuts Off Messages

« on: May 03, 2022, 11:52:37 AM »

All they told me was the SOS logs had repeated entries that said:

"failed command: WRITE DMA"

A quick google says that error could be anything from a bad SATA cable or controller to a bad sector on the hard drive.

It may be worth noting the problem was very consistent. It happened every time I tested it, although at different intervals each time. The same thing likely would have happened if somebody had recorded a long enough voicemail greeting, but that did not come up.

2

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Embedded VM Cuts Off Messages

« on: April 26, 2022, 01:53:04 PM »

RESOLUTION:

I asked Mitel level 1 tech support to escalate this issue.

Next-level support looked at SOS logs and recommended I replace the hard drives.

Replaced hard drives and issue is resolved.

3

Mitel Software Applications / Re: MSL Office 365 Connection Issues

« on: April 01, 2022, 05:10:38 PM »

If it was a TLS problem I would expect it not to work at all. The behavior was intermittent.

All emails were eventually sent out (some took 1 minute, some took 2 hours).

4

Mitel Software Applications / Re: MSL Office 365 Connection Issues

« on: March 29, 2022, 01:38:12 PM »

The server is not running AWV, only MBG so no patch required.

5

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Embedded VM Cuts Off Messages

« on: March 29, 2022, 01:36:50 PM »

Tested both internal and external calls. Same results.

6

Mitel Software Applications / Re: MSL Office 365 Connection Issues

« on: March 28, 2022, 02:27:28 PM »

Worked around this issue by removing Office365 settings from the server. MSL can forward emails directly without using an upstream server if you leave the SMTP server address blank.

7

Mitel MiVoice Business/MCD/3300 / Re: MiVoice Business Embedded VM Cuts Off Messages

« on: March 28, 2022, 02:23:28 PM »

Update:

Restored a backup from before the problem was reported. No fix.

Backed up the database without voicemail messages and restored. Still no fix.

Ticket open with Mitel tech support.

8

Mitel Software Applications / MSL Office 365 Connection Issues

« on: March 18, 2022, 08:21:17 PM »

Hi,

I have an MSL server 10.5.20.0 where I have set the SMTP server to Office 365.

The customer reports most of their voicemails take between 30-60 minutes from the time of message left on MiVB embedded voicemail to delivered in email.

The SMTP-Auth-Proxy log has hundreds of entries every day stating "No SMTP connection to server smtp.office365.com on port 587"

The MSL server is in server-gateway mode directly connected to the internet.

Does anybody have any suggestions?

9

Mitel MiVoice Business/MCD/3300 / MiVoice Business Embedded VM Cuts Off Messages

« on: March 18, 2022, 07:57:09 PM »

Hi, this is my first post here.

I have a MiVoice Business 9.0 SP3 with embedded vm that is cutting off at random times when trying to leave messages.

I called into one of the mailboxes and started to leave a message. While I was in the middle of talking the voicemail cut me off and asked me if I would like to review or send my message after roughly 1 minute. Often the problem happens earlier than 1 minute, sometimes later.

I have tried rebooting the system, and I have tried doing a backup/restore (with voicemail messages).

Next I will try to restore a backup from before the problem started, but the client is not happy about this.

Any other suggestions?