Messages

1

Mitel MiVoice Business/MCD/3300 / Block display of ACTUAL number dialed from system speed call

« on: July 01, 2024, 01:29:33 PM »

Hello, is there a way to block the Actual Number from displaying when dialing a system speed call. 3300 v9.4

In other words using "system speed call" digits for page group (ie. **25 to speed call "#**7##8XXX" which is a page group. Would like the display only show "**25")

2

Mitel MiVoice Business/MCD/3300 / Segregate multiple call centers from Case and History in Ignite

« on: May 27, 2022, 10:08:04 AM »

Hi All,

Got an interesting issue. I have multiple call queues built on the same "Site" and need to segregate the case and history, in Ignite, from each queue for the agent supervisors. I still need to maintain the supervisor's ability to access CCM. Seems the "Advanced" license is the key. So all queues in cases and history w/ reporting in CCM or only your calls in cases and history w/o access to reporting n CCM. Anyone have any ideas?

Thanks,

Noah