Messages

1

Mitel MiVoice Business/MCD/3300 / Re: End User - Random Incoming and Outgoing call issues

« on: February 11, 2022, 09:55:39 AM »

Can anyone help?, this is driving us mad!

2

Mitel MiVoice Business/MCD/3300 / Re: End User - Random Incoming and Outgoing call issues

« on: February 02, 2022, 06:04:11 AM »

We are using 5330e phones
The server is MiVoice
We think that it has a Teleworker Server as we dont login to a VPN

There is no transmission as soon as we answer the call or when we make an outgoing call. If we put the call onto hold immediately after we answer and then return to the call, we can then hear the caller. We don't call internal extns as all the calls our either inbound or a few outbound

Its affecting 60-70% of all calls - the rest are OK

TIA

3

Mitel MiVoice Business/MCD/3300 / End User - Random Incoming and Outgoing call issues

« on: January 25, 2022, 02:03:22 PM »

Hello,

I'm an end user trying to sort out an intermittent problem that our Service Provider/Mitel partner can't or won't help with.

Working from home - On an incoming or outgoing call I am unable to hear the caller/callee intermittently, this is happening to approx 60% of the calls. The only way to overcome this issue is to put the call onto hold and return to the call, then I can hear them.

I can't understand why its so random?

Has anyone else come across this?

Thanks,