Messages

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Mitel MiVoice Business/MCD/3300 / Calls intermittent

« on: April 15, 2024, 03:31:41 PM »

I will preface this as I usually do that I am not a telecomms admin, so I am not well versed in Mitel or these systems, but with no telecomm admin here I am the person in charge of the system. We are having an issue with our Mitel system where we cannot make inbound or outbound calls. Internal calls work fine, external calls will work randomly, maybe for 5-10 minutes, then stop working for 30 minutes to and hour. We currently have no Mitel vendor as we had some disputes with them and ended our contract. We are looking into a new vendor but if there was anything that could be checked on our in that would be helpful. I did call Mitel and they checked some logs and according to them there was something about the PBX not answering the invites from the Gateway. Our network team has checked everything they know to. Would there be any additional steps to check the communication between the Mivoice Business PBX and the Gateway?

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Mitel MiVoice Business/MCD/3300 / Re: Porting numbers to new provider

« on: September 14, 2023, 04:08:06 PM »

Alright that makes sense, this may be something our new vendor has to do since the numbers are technically in their ownership now

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Mitel MiVoice Business/MCD/3300 / Porting numbers to new provider

« on: September 12, 2023, 02:24:04 PM »

So we've ported 4 of our numbers over to a new phone vendor, so these numbers should technically now be an external number, but when i dial them externally i get an out of service message, dialing them from a cell phone goes to the new vendor's phones in the users office. is there some routing for those four numbers i have to change?

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key

« on: September 05, 2023, 11:06:48 AM »

Where exactly is the call coverage settings? I'm not a mitel expert or telecoms admin, i just inherited the system from the previous employee

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key

« on: September 05, 2023, 10:30:51 AM »

Will i have to do this for every extension? There's well over 300 phones in our system.

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key

« on: September 01, 2023, 01:38:46 PM »

Well dialing the voicemail number is what would always happen, as the light will currently never light, our micollab voicemail crashed so no lights will ever light, we are using a temporary solution with another vendor that simply forwards the call on no answer to this other voicemail provider, without the phone being able to read from the micollab server the light never lights at all

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Mitel MiVoice Business/MCD/3300 / Re: Voicemail Key

« on: August 31, 2023, 02:10:31 PM »

I'm not sure what you mean, when we press the message button on the keypad (the one with the small envelope icon) the phone automatically dials to the extension assigned to our micollab voicemail (currently 40000), i'd like for that key to dial an external number.

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Mitel MiVoice Business/MCD/3300 / Voicemail Key

« on: August 31, 2023, 12:42:55 PM »

This is probably a fairly simple question but i have inherited our mitel system from the previous telecoms admin and im not entirely sure where everything is, is there an option to change the number that the voicemail key on 5320 and 5320e phones dials to? I would like it to dial an external voicemail service.

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Mitel MiVoice Business/MCD/3300 / Re: Number Blocking and Voicemail tracking

« on: August 31, 2023, 12:40:42 PM »

Sorry for the late reply but, neither of these questions really apply anymore as our Voicemail server (well the host the VM was on) had a hard drive failure and its all dead now anyways  So we are going with a different voicemail solution.

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Mitel MiVoice Business/MCD/3300 / Number Blocking and Voicemail tracking

« on: August 04, 2023, 08:36:09 AM »

Is there a way in the mitel system to block a number from dialing in? Either to a particular extension or into the system as a whole

Also, when our voicemails are delivered to users and it was from an external number, the message just says "from unknown caller" on the email delivered to their inbox, is there a way internally to see the number?

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Mitel MiVoice Business/MCD/3300 / Re: Dialing out dials internally

« on: April 28, 2022, 10:08:27 AM »

Yes! I did solve it, the dgt trace that lundah suggested told me it was a system speedcall set in my case, I poked around finding the system speedcall settings to find in fact there was many of these numbers set similarly, some for even internal extensions dialing to other internal extensions, being that this was setup long before my time working with the system here I only removed the one that was causing the specific problem in this instance. Look under System Properties -> System Feature Settings -> System Speedcalls

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Mitel MiVoice Business/MCD/3300 / Re: Dialing out dials internally

« on: April 26, 2022, 09:24:30 AM »

So i actually have found a long list of the speed calls, with other 828 numbers, as well as some internal numbers set to speed call to other internal numbers, not sure why these were set this way, i'll have to see what is safe to delete.

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Mitel MiVoice Business/MCD/3300 / Re: Dialing out dials internally

« on: April 26, 2022, 09:04:12 AM »

Thanks Lundah, the dgt trace actually managed to find something I think is useful, its showing the first portion of that number is set as a system speedcall, but where that setting is i'll have to find, as I say, telecomm admin is not my normal duty here.

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Mitel MiVoice Business/MCD/3300 / Dialing out dials internally

« on: April 12, 2022, 10:29:33 AM »

Hello all,

I made a post once before here and I'd like to mention again first off that I am not anywhere near a Mitel expert, telecom admin is not my actual job here but I've inherited it from the previous admin who has yet to be replaced, so please be patient with my lack of knowledge of the system.

Now on to the issue, one particular department has found that when they attempt to dial out (on our system its set to dial 9 before the area code to dial externally) to a particular area code, 828, it ends up dialing the particular extension of an internal user, who is remote and has their phone configured as a teleworker. If they dial 9-1-828... they are able to dial out, but no other area code requires the 1 to be dialed. This happens even from my phone and other phones on campus, it always dials to this internal user. Does anyone know why this is?

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Mitel Software Applications / Re: Mitel UM on MiCollab

« on: January 05, 2022, 10:41:18 AM »

Somehow managed to get it to send Standard UM for myself and the user having trouble, but still will not allow advanced UM, its asking for a UM email password? I tried my user password for my email account and it did nothing, not sure what password it wants.