Messages

1

Mitel MiVoice Business/MCD/3300 / Adding Removing agents from agent skill group

« on: October 02, 2024, 01:27:34 PM »

Is there no easier process than logging into MiVB as an admin and add remove agents? No way to give someone permission to only add/remove?

The current way just does not seem the best way to do this.

I found some info on using web ignite but cannot locate the "tools" option.

Adding Agents to Agent Group
To add agents to an agent group:
1.   In Web Ignite, log in as a Supervisor with System Administrator credentials.
2.   Go to Tools > MiCC Web Configuration.
3.   Select an agent group from the drop-down list.
4.   Click the Add agent group members button on the right.
The Agent Groups configuration page opens.

2

Mitel Software Applications / Re: Contact Center client - monitoring options

« on: June 19, 2024, 06:47:38 PM »

where can i find that information to be able to set that up?

3

Mitel Software Applications / Re: nupoint web console call flow weekly and holdiay schedule

« on: June 14, 2024, 05:50:58 PM »

i was able to get the data through sftp to a location someone PM'd me. i am good with this. thanks to all for all the help.

4

Mitel Software Applications / Contact Center client - monitoring options

« on: June 14, 2024, 05:49:44 PM »

I searched but couldn't find any information on setting up any type of monitoring for contact center client. would like to get notified in some way when a call goes over a certain threshold. if that is only a notification on the contact center would be fine but if also can email out or somehow get a notification out would be even better.

5

Mitel Software Applications / Re: nupoint web console call flow weekly and holdiay schedule

« on: June 04, 2024, 12:30:16 PM »

any way to extract the information of the holidays, weekly schedule so that we can run a program or script to verify? currently it is more of a manual process to go into the schedules, highlight and copy them to place them in a text file and run a script to verify accuracy.

6

Mitel Software Applications / nupoint web console call flow weekly and holdiay schedule

« on: May 31, 2024, 01:02:44 AM »

anyone else struggle with this part of the system. I seriously dread dealing with it. it feels just when i have it right it is wrong. quadruple check. and still got a date wrong. any easy way to handle this because the interface is not really friendly. is there anyway to extract that data so that it is easier to verify? I deal with 30 different call flows and have to set it on on our backup system as well. so anything that would make this easier would be appreciated.

7

Mitel Software Applications / Re: NuPoint - Possible to add holidays to multiple call flows at the same time?

« on: December 27, 2021, 02:01:04 PM »

has anyone figured out a better way to do this? I have 11 holidays to add to 48 call flows. I seriously hate doing this. So tedious and time consuming for no reason. At least let me edit the current holiday schedule, copy paste, choose month instead of having to hit arrow over and over again.