Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ghost calls on two of our three lines

« on: December 06, 2021, 10:51:09 AM »

Ahhh...I got it now. Ok. Thank you for your time. At this point Mitel is reviewing some freeze logs I sent them after a "ghost call". I imagine they won't turn anything up. At that point I can reach back out to the telco and have them troubleshoot. If I were to tell them anything, or suggest anything, what do you think that should be?

2

Mitel MiVoice Business/MCD/3300 / Re: Ghost calls on two of our three lines

« on: December 06, 2021, 10:26:32 AM »

They are analog lines. They come into a GoDigital box to split the lines from what I have gathered. Would you only get the fake ring if an actual call was coming in on another line?

3

Mitel MiVoice Business/MCD/3300 / Ghost calls on two of our three lines

« on: December 03, 2021, 06:25:46 PM »

Hello all,
We have been getting "ghost calls" on two of our three lines. The phone carrier and Mitel have been pointing fingers at each other.
The issue:
We have three incoming lines. Lines two and three will often ring, sometimes at the same time, but there is no one there. This happens a dozen times a day. The phone company put a call logger on our line three and recorded incoming calls for about a week. The "ghost calls" would come in and the call logger would not log a phone number. If a true call came in the logger would record the phone number. This is why the finger is currently pointed at Mitel. I am looking at the freeze logs, as a complete novice, and the only thing I see during a "Ghost call" event is the following:
01:556- 13:50 12-03 M5020 WRN HW CP [10.3.1]: Caller ID Terminated Due To Connect Timer Expired
This is what it looks like when both lines two and three ring at the same time:
-01:690- 14:54 12-03 M5020 WRN HW CP [10.2.1]: Caller ID Terminated Due To Connect Timer Expired
-01:691- 14:54 12-03 M5020 WRN HW CP [10.3.1]: Caller ID Terminated Due To Connect Timer Expired

Does anyone have any idea what the issue might be? Or where else I should be looking? Thanks!