Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / How to move Keys from Mitel 5380 to Mitel 6940

« on: November 16, 2021, 05:35:52 AM »

We new Phones - and of course - the new phones do not go to new employees, they go to the boss, the secretary ...

The problem: Their phones do have lots of keys/shortcuts programmed and of course, they want the new phones ready to use.

There is no export/import of the keys/shortcuts. If I would switch from one 5380 to another 5380, I could copy the keys one by one. Thats not that good, but its easier, than typing everything.

But if I copy the key (e.g. A1) in MiVoice Office 400 at the 5380 and switch to the 6940, I can not paste it. The paste-symbol doesn't appear.

Is there another possibility?

2

Mitel MiVoice Business/MCD/3300 / Re: Business CTI shows incoming calls 25 seconds late

« on: November 02, 2021, 02:08:56 AM »

That was my first thought also - but no. They have very good internet-connection. One of them has "only" about 45 mb/s and the other one above 200 mb/s (tested with different speedtests).

And if they call outgoing they have no problems at all.

And there is one thing, what makes me suspicious - its always exaktly 25 seconds, when the call goes through. Like there would be a timer counting from 25 to zero and then activates the call.

There are 30 more users with no problems. So it should not be a server-problem.

3

Mitel MiVoice Business/MCD/3300 / Business CTI shows incoming calls 25 seconds late

« on: November 01, 2021, 10:17:29 AM »

Hello, some employees have the following problem from their home office (softphone with computer):

Incoming calls are only displayed after approx. 25 seconds. The caller hears nothing during this time - no acoustical signal at all.

After 25 seconds, Business-CTI rings and the popup appears on the screen and the call can be accepted as normal.

If the caller hangs up before (nobody waits 25 seconds on a dead line), CTI rings directly, but the caller has given up.

The employee can start outgoing calls without any problems.

Any ideas?