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Mitel Software Applications / Re: Connect iOS app going to sleep/run in background behaviour
« on: October 19, 2021, 08:29:09 AM »
I am having the same exact issue you describe. We too are using
MiVoice Connect (Premises) with the Mobility router.
When the app does not ring as it should (which is all the time),
the native phone client rings and when you answer it you hear
a message such as -- incoming enterprise call, to accept this call
press any number. -- Pressing any number will connect the call.
So even though the call ultimately gets through, it is not via
the Mitel app and the call taker is much less informed as to
who is calling.
Mitel is acknowledging the issue but is saying absolutely nothing
helpful beyond that.
Were you able to get anywhere with Mitel or have any other
fixes / workarounds / suggestions?
Thanks!
MiVoice Connect (Premises) with the Mobility router.
When the app does not ring as it should (which is all the time),
the native phone client rings and when you answer it you hear
a message such as -- incoming enterprise call, to accept this call
press any number. -- Pressing any number will connect the call.
So even though the call ultimately gets through, it is not via
the Mitel app and the call taker is much less informed as to
who is calling.
Mitel is acknowledging the issue but is saying absolutely nothing
helpful beyond that.
Were you able to get anywhere with Mitel or have any other
fixes / workarounds / suggestions?
Thanks!